Posted 30 May, 2026
SAP IS-U Customer service
Diverse Lynx
bengaluru,Karnataka,560063
Full Time
Reference: 365_569689_25-03050
JD for SAP IS-U Customer service/CX Solution Consultant
• Analyze client business processes and requirements to develop tailored Customer service solutions.
• Configure and hands on with the system configuration and testing of Customer service Cloud Utilities (SAP ISU-U CS) solution to ensure they are aligned with business requirements.
• Provide expert guidance on utilities industry best practice with Utilities customer service Solutions
• Manage project work and customer expectations throughout the project life cycle
• Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams
• Hand-on experience in configuring SAP S4HANA IS-U for system integration with external CRM solutions.
• Solid understanding of utility business processes, especially in customer seclrvice: customer interaction, account identification including Business Master Data, Technical Master Data, Move-In, Move-Out, Owner Allocation, Disconnection/Reconnection processes
• In-depth understanding of SAP ISU data model
• In-depth understanding of SAP Customer Service Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
• In-depth understanding of data replication between CRM solution and SAP S4HANA IS-U
• Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation
• Analyze client business processes and requirements to develop tailored Customer service solutions.
• Configure and hands on with the system configuration and testing of Customer service Cloud Utilities (SAP ISU-U CS) solution to ensure they are aligned with business requirements.
• Provide expert guidance on utilities industry best practice with Utilities customer service Solutions
• Manage project work and customer expectations throughout the project life cycle
• Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams
• Hand-on experience in configuring SAP S4HANA IS-U for system integration with external CRM solutions.
• Solid understanding of utility business processes, especially in customer seclrvice: customer interaction, account identification including Business Master Data, Technical Master Data, Move-In, Move-Out, Owner Allocation, Disconnection/Reconnection processes
• In-depth understanding of SAP ISU data model
• In-depth understanding of SAP Customer Service Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
• In-depth understanding of data replication between CRM solution and SAP S4HANA IS-U
• Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation
