Salesforce_ Functional_ (BA service cloud)
Strong experience on Salesforce Service Cloud and field service in terms of configuration and standard process known. Experience on Case, Work Orders, Assets, Case Path, Service Cloud Console, Web to case, Knowledge Management. Data Integration, Workflow Automation and Approval Processes.
Einstein Analytics (CRM Analytics) Development
• Salesforce Development LWCs / Visualforce, Integration, Configuration, SOQL
• Flows
• Salesforce Administration (Configuration/Security/Data ETLs via Dataloader)
• Agile Methodology: Experience in the full software development life cycle, following Agile processes.
