• Genesys PureCloud Enablement and Configuration
• Hands on PureCloud Technology suite applications.
• Development
o Web Services Integration (3rd party)
o Custom Reports (Rest API)
• Configuration setup
o IVR
o Interaction Routing
o WFM
o Dialer
o Scripter
• Genesys PureCloud Certifications
• Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, Twillio etc)
Strong experience with Genesys contact center framework
Advanced skills with Genesys platform architecture
Experience deploying Genesys application suite
Experience with Application Troubleshooting Tools, like Splunk, Wireshark, Netscout or similar tools
Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
Strong experience with Genesys SIP stack or other Contact Center Voice solutions
Understand Network and Common Data Center Infrastructure
Knowledge of VoIP/SIP Application Security (TLS) |
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