Posted 30 May, 2026
AWS Solutions Architect
Diverse Lynx
Bangalore,Karnataka
Full Time
Reference: 365_569689_21-02062
KEY RESPONSIBILITIES • Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a Rackspace supportable solution. • Occasionally leads customer workshops to define broader hosting and cloud strategies. • Primary technical contact on specific opportunities of moderate to high complexity while also providing guidance and thought leadership during the sales process. • Participates and leads customer calls and face to face meetings. • In close collaboration with the sales team, will occasionally lead customer engagements. • Evaluates customer needs and influences direction of solution design beyond immediate opportunity. • Advanced understanding of the tools of the solutioning trade (Salesforce, Proposal Tools, Technology Sizing Tools). • Responsible for associated activities such as capturing notes and activities in Salesforce and managing deal pipeline. • Proficient with advanced reporting functions of Salesforce. • Proficient in assisting sales team in soliciting buying signs and compelling events. • Identifies decision makers and builds extensive networks to help facilitate lead generation, with an emphasis on technical influencers.
• Foresees potential technical and business customer objections early in the sales cycle. • Overcomes concerns and lowers customer risk to selecting Rackspace. • As a Trusted Advisor, with deep understanding of the customer's business, uncovers both overt and latent pains. • Develops deep relationships with Rackspace sales and support teams to deliver advanced strategic account planning including methods for generating additional business opportunities and cross-selling within an organization. • Decisions impact the quality, efficiency and effectiveness of own function/client group. • May impact other related teams through quality of output and service provided. • Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions. • Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors. • Completes mostly tactical work, using learning and creativity to resolve new situations. • Contributes to analysis and solution of business problems regarding operations, products, services or customers. • Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations. • Applies acquired skills and experience to complete complex tasks. • Suggests and develops improvements to existing processes and solutions to improve the efficiency of the team. • Networks with key internal and external contacts, developing strong relationships outside of specialty field. KNOWLEDGE • Proven extensive technical knowledge with ability to quickly learn new concepts. • Maintains thorough knowledge of the entire Rackspace portfolio and is a subject matter expert for a section of the portfolio. • Demonstrated success in positioning Rackspace against competitor offerings. • Helps refine value proposition of products and services to maintain Rackspace competitive edge.
• Thorough knowledge of Rackspace support and sales processes with demonstrated success in closing complex business (multiple customer touch points and month+ sales cycle). • Ability to help navigate significant deals around internal obstacles to ensure revenue realization. • Engages process owners to continually improve pre-sales and implementation customer experience. • Excellent attention to detail, communication skills (written and verbal) and interpersonal skills. • Ability to prioritize deals, training, and initiatives through highly effective time management. • Excellent problem solving, analytical, presentation, and whiteboarding skills. • Track record of success working through technical challenges within enterprise organizations. • Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems. • Strong knowledge of technology and industry trends that affect hosting decisions for enterprise organizations. • Advanced Sales training (Sandler, John Care). • Internal: Advanced technical training on one specific technology or application within the Rackspace portfolio required. EXPERIENCE/EDUCATION • Bachelor's degree in Engineering, Computer Science, Information Systems, or Business. • Experience may substitute for the degree requirement. • High school diploma or equivalent required. • Requires 10+ years solutions engineering experience. • Equivalent customer facing technical sales experience may substitute. • At least ONE industry certification required: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy, AWS Cloud Certifications, Azure Cloud Certifications and Google Cloud Certifications.
• Foresees potential technical and business customer objections early in the sales cycle. • Overcomes concerns and lowers customer risk to selecting Rackspace. • As a Trusted Advisor, with deep understanding of the customer's business, uncovers both overt and latent pains. • Develops deep relationships with Rackspace sales and support teams to deliver advanced strategic account planning including methods for generating additional business opportunities and cross-selling within an organization. • Decisions impact the quality, efficiency and effectiveness of own function/client group. • May impact other related teams through quality of output and service provided. • Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions. • Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors. • Completes mostly tactical work, using learning and creativity to resolve new situations. • Contributes to analysis and solution of business problems regarding operations, products, services or customers. • Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations. • Applies acquired skills and experience to complete complex tasks. • Suggests and develops improvements to existing processes and solutions to improve the efficiency of the team. • Networks with key internal and external contacts, developing strong relationships outside of specialty field. KNOWLEDGE • Proven extensive technical knowledge with ability to quickly learn new concepts. • Maintains thorough knowledge of the entire Rackspace portfolio and is a subject matter expert for a section of the portfolio. • Demonstrated success in positioning Rackspace against competitor offerings. • Helps refine value proposition of products and services to maintain Rackspace competitive edge.
• Thorough knowledge of Rackspace support and sales processes with demonstrated success in closing complex business (multiple customer touch points and month+ sales cycle). • Ability to help navigate significant deals around internal obstacles to ensure revenue realization. • Engages process owners to continually improve pre-sales and implementation customer experience. • Excellent attention to detail, communication skills (written and verbal) and interpersonal skills. • Ability to prioritize deals, training, and initiatives through highly effective time management. • Excellent problem solving, analytical, presentation, and whiteboarding skills. • Track record of success working through technical challenges within enterprise organizations. • Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems. • Strong knowledge of technology and industry trends that affect hosting decisions for enterprise organizations. • Advanced Sales training (Sandler, John Care). • Internal: Advanced technical training on one specific technology or application within the Rackspace portfolio required. EXPERIENCE/EDUCATION • Bachelor's degree in Engineering, Computer Science, Information Systems, or Business. • Experience may substitute for the degree requirement. • High school diploma or equivalent required. • Requires 10+ years solutions engineering experience. • Equivalent customer facing technical sales experience may substitute. • At least ONE industry certification required: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy, AWS Cloud Certifications, Azure Cloud Certifications and Google Cloud Certifications.
