Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and associated hardware/software.
Troubleshoot and resolve OS, application, hardware, and network-related issues.
Install, configure, and maintain Windows and macOS systems.
Manage user accounts, permissions, and profiles in Active Directory.
Handle printer configurations, peripheral device support, and office network connectivity.
Respond to service desk tickets in a timely and professional manner.
Participate in system upgrades, patching, and deployment of new equipment.
Maintain IT documentation, asset inventory, and support logs.
Ensure security compliance by enforcing company IT policies and practices.
Collaborate with other IT team members and escalate unresolved issues appropriately.
Train and guide junior team members when required.
