Service Now Developer

Key Responsibilities:

• Design, develop, and maintain ServiceNow applications and modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.).

• Customize and configure ServiceNow platform, including business rules, UI actions, workflows, client scripts, and integration with third-party systems.

• Implement ServiceNow ITSM applications including Incident, Problem, Change Management, and Service Catalog.

• Develop and maintain ServiceNow scripting (Server-side and Client-side) and APIs (REST, SOAP).

• Ensure proper integration between ServiceNow and external applications (SAP, Active Directory, etc.).

• Support end-to-end ServiceNow lifecycle management from requirements gathering to deployment.

• Participate in the troubleshooting and resolution of complex ServiceNow technical issues.

• Create and maintain technical documentation and knowledge base articles.

• Work in an Agile environment, participating in sprint planning and review sessions.

• Perform ServiceNow upgrades and patch management activities, ensuring minimal disruptions to business operations.

• Optimize system performance and scalability through best practices in ServiceNow.

• Conduct system testing, troubleshooting, and root cause analysis for service disruptions.

• Mentor junior developers and share best practices within the team.