Posted 30 May, 2026
Genesys Contact Center QM
NR Consulting
Chennai,Tamil Nadu
Full Time
Reference: 365_463738_26-05577
Title: Genesys Contact Center QM
Location: Chennai
Exp: Minimum 5 year(s) of experience
Job Description:
Roles & Responsibilities:
- Expected to be an Genesys Cloud CX SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Lead the application development process
- Conduct code reviews and ensure coding standards are met
- Implement best practices for application development
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Cloud CX
- Strong understanding of cloud-based application development
- Experience with API integration and development
- Knowledge of Agile methodologies for software development
- Hands-on experience with DevOps tools and practices
Mandatory:
1. Proficiency in Genesys Cloud CX Development & Configuration
2. API Integration and Cloud Application Development
3. Problem-Solving & Troubleshooting Skills
Good To Have:
1. Experience Leading Multi-Team Collaboration
2. Agile Development & DevOps Practices
3. Genesys Cloud Architect Certification
Location: Chennai
Exp: Minimum 5 year(s) of experience
Job Description:
Roles & Responsibilities:
- Expected to be an Genesys Cloud CX SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Lead the application development process
- Conduct code reviews and ensure coding standards are met
- Implement best practices for application development
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Cloud CX
- Strong understanding of cloud-based application development
- Experience with API integration and development
- Knowledge of Agile methodologies for software development
- Hands-on experience with DevOps tools and practices
Mandatory:
1. Proficiency in Genesys Cloud CX Development & Configuration
2. API Integration and Cloud Application Development
3. Problem-Solving & Troubleshooting Skills
Good To Have:
1. Experience Leading Multi-Team Collaboration
2. Agile Development & DevOps Practices
3. Genesys Cloud Architect Certification
