| Request: |
Information Technology_IND - IND_Support Executive |
| Qty: |
1 |
| Candidate Submission Limit Per Supplier: |
3 |
| Candidate Submission Limit Per Request: |
0 |
| Desired Start Date: |
11/21/2025 |
| End Date: |
12/31/2025 |
| Hrs/Wk: |
45.00 |
| MSP Owner: |
Sharma, Indu |
| GBAMS Requisition ID: |
10365385 |
| Estimated Expense: |
Rs0.00 (Sum of Expense * Quantity of Candidates) |
|
| Job Description: |
Req ID: 10365385
Job Title: Support Executive
Work Location: MUMBAI, MH
Skills Required: IT IS_Service Desk
Experience: 4 – 6 Years
Job Description: IT IS Service Desk Key Responsibilities Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills. Willingness to work in any shifts including night shifts. Accountable to answer customer requests and assisting customer either by email chat or over the phone. Should be flexible for voice support. Ability to understand customer issues and troubleshooting to resolve it as an FCR. Must be a strong cross-team collaborator. Requires the ability to thrive in a demanding, fast paced 247365 operations support environment. Basic knowledge about Systems, backup and Network. Ability to drive higher Customer Satisfaction and maintain the defined SLAs and KPIs.
Essential Skills: IT IS Service Desk Key Responsibilities Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills. Willingness to work in any shifts including night shifts. Accountable to answer customer requests and assisting customer either by email chat or over the phone. Should be flexible for voice support. Ability to understand customer issues and troubleshooting to resolve it as an FCR. Must be a strong cross-team collaborator. Requires the ability to thrive in a demanding, fast paced 247365 operations support environment. Basic knowledge about Systems, backup and Network. Ability to drive higher Customer Satisfaction and maintain the defined SLAs and KPIs. |
| Comments for Suppliers: |
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| Rate Card Class: |
IND_Support Executive |
| Category: |
Category 1 |
| Level: |
Level II |
| Bill Rate: |
Rs40,000.00 - Rs75,000.00 Monthly NOOT |
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