Gainsight Administrator

About The Job:

• Shift Timing: This is a twilight shift
• We're looking for an experienced Gainsight Administrator to join our Business Systems Success Operations team.
• In this role, you'll own the day-to-day administration, configuration, and continuous improvement of our Gainsight instance — serving as the connective tissue between our CS strategy and the technology that powers it.
• You'll also play a key role in leveraging AI-driven features within Gainsight and across our CS tech stack to drive scalable, proactive customer engagement

Essential Job Functions:

• Administration and configuration of Gainsight NXT, including rules engine, Journey Orchestrator, scorecards, dashboards, and data ingestion
• Build and maintain CTAs, playbooks, and automated workflows that support CSM productivity and customer health monitoring
• Partner with CS leadership to translate business requirements into scalable Gainsight solutions
• Leverage Gainsight's AI and automation capabilities (including Staircase AI, Gainsight MCP, etc) to surface insights and reduce manual effort
• Manage data integrity across Gainsight, Dynamics, and other integrated platforms; troubleshoot sync issues and ensure clean, reliable reporting
• Identify opportunities to incorporate AI tools (e.g., conversation intelligence, churn prediction models, generative AI summaries) into CS workflows
• Train and support CSMs and CS Ops team members on Gainsight functionality and best practices
• Stay current on Gainsight product releases, AI feature updates, and CS industry trends; evaluate and recommend new capabilities

Qualifications:

• 3–5 years of hands-on Gainsight administration experience (NXT strongly preferred)
• Gainsight Level 1 or Level 2 certification (or equivalent demonstrated experience)
• Solid understanding of Customer Success operations, including health scoring, lifecycle management, and renewal/expansion workflows
• Experience working with AI features within Gainsight or complementary tools (e.g., Chorus/Gong, Staircase AI, or similar)
• Familiarity with prompt engineering, AI workflow automation, or LLM-powered tooling is a strong plus
• Proficiency with Dynamics CRM
• Ability to write basic rules logic, work with data models, and troubleshoot configuration issues independently
• Strong communication skills — able to translate technical configurations into plain-language guidance for CS teams
• Self-starter with strong project management instincts and the ability to manage multiple priorities in a fast-paced SaaS environment

How to Apply:
Interested candidates are encouraged to respond to this job posting or submit their updated resumes.
For additional job opportunities, please visit Jobs In India - VARITE.

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VARITE offers a Candidate Referral Program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:
0–2 years INR 5,000
2–6 years INR 7,500
6+ years INR 10,000

About VARITE:
VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.
VARITE is currently a primary and direct vendor to leading corporations in multiple industry verticals.

Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.