Inside Sales Specialist

Automotive Inside Sales Specialist: Location: Hyderabad\nFull-Time\nCompany: AutoXperia\n\nAbout AutoXperia AutoXperia is India's first verified automotive appointment platform that helps customers discover vehicles, compare options, and book verified test drives and showroom appointments with authorized dealerships.\nWe work closely with leading automotive brands and dealerships to convert customer inquiries into meaningful showroom visits and test drives through a combination of technology, AI, and human interaction.\nAs we expand across multiple automotive brands, we are looking for passionate individuals who can help customers make informed buying decisions and create exceptional customer experiences.\n\nRole Overview As an Automotive Inside Sales Specialist, you will interact with customers who have shown interest in purchasing a car or bike. Your responsibility will be to understand customer requirements, verify their interest, educate them about available options, and convert inquiries into confirmed test drives and showroom appointments.\n\nThis role offers significant career growth opportunities in automotive sales, customer success, business development, and team management.\n\nKey ResponsibilitiesCustomer Engagement • Contact customers who have submitted inquiries through AutoXperia\n• Understand customer requirements, budget, and preferred vehicle\n• Verify customer purchase intent and buying timeline\n• Educate customers about vehicle features, offers, finance, and exchange options\n\nAppointment Generation • Convert inquiries into confirmed test drives\n• Schedule showroom visits based on customer convenience\n• Coordinate appointment slots with dealership teams\n• Reduce lead leakage through timely follow-ups\n\nCustomer Qualification • Capture key information including:\nPurchase timeline\nFinance requirement\nExchange requirement\nPreferred dealership location\nVehicle of interest\n\nCRM Management • Update customer interactions in CRM\n• Maintain accurate records of appointments and follow-ups\n• Track lead status from inquiry to showroom visit\n\nRelationship Building • Act as a trusted advisor during the customer's buying journey\n• Maintain a professional and consultative approach\n• Ensure a positive customer experience\n\nPerformance Management • Achieve appointment and conversion targets\n• Improve contactability and lead qualification rates\n• Support dealership teams with complete customer insights\n\nTeam Lead Responsibilities (For Experienced Candidates) • Manage and train telecalling executives\n• Monitor daily productivity and conversion ratios\n• Conduct quality audits and coaching sessions\n• Develop calling strategies and scripts\n• Coordinate with dealership partners and management\n• Drive team performance and process improvements\n\nPreferred Candidate Profile\n\nFreshers / Experience Both are Welcome Candidates with excellent communication skills and willingness to learn are encouraged to apply.\n\nExperienced Professionals Experience in:\n• Automobile dealerships\n• Automotive sales\n• Telecalling\n• Customer support\n• Business development\n• Inside sales\nwill be preferred.\n\nWhat We Offer • Fixed Monthly Salary\n• Monthly Performance Incentives\n• Structured Training Program\n• Exposure to India's Automotive Industry\n• Direct Interaction with Leading Automotive Brands\n• Career Growth Opportunities\n• 6-Month Probation Period followed by Full-Time Employment\n\nCareer Path Customer Success Executive\n⬇\nSenior Executive\n⬇\nTeam Lead\n⬇\nCustomer Success Manager\n⬇\nOperations Manager\n\nWhy Join AutoXperia? If you are passionate about automobiles, customer interaction, sales, and building a long-term career in a high-growth startup, AutoXperia offers an exciting opportunity to learn, grow, and make a meaningful impact in the automotive ecosystem.