AI Adoption & Workforce Transformation Senior Manager

Title: AI Adoption & Workforce Transformation Senior Manager

Location: Mumbai

JOB SUMMARY

The Senior Manager, AI Adoption & Workforce Transformation – plays a critical role in helping organizations reimagine the future of work through the application of agentic AI.

This role is focused on guiding clients through end-to-end workforce transformation journeys — from redefining how work is structured, to embedding AI-powered ways of working at scale. The individual will work closely with senior stakeholders to redesign workflows, uplift workforce capabilities, and drive meaningful adoption of AI tools across the enterprise.

Blending expertise from change management, learning, communications, and transformation, the AI Adoption & Workforce Transformation Senior Manager will design and deliver impactful experiences that help organizations transition from traditional work models to AI-enabled, human-centric operating models.

ROLES AND RESPONSIBILITIES

• Strategic Transformation Leadership: Lead client engagements focused on reimagining work, identifying opportunities to redesign roles, workflows, and operating models using agentic AI.
• Adoption & Change Strategy: Design and implement comprehensive adoption strategies to embed AI tools into daily workflows, ensuring sustained behaviour change and measurable impact.
• Workforce Redesign: Facilitate workshops and working sessions to help clients rethink how work gets done — shifting from task-based execution to AI-augmented, outcome-driven models.
• Client Engagement & Storytelling: Translate complex AI capabilities into clear, compelling narratives for business leaders and employees, enabling understanding and buy-in.
• Learning & Capability Building: Develop and deliver training, enablement programs, and experiential learning journeys to equip employees with the skills needed for the future of work.
• Program Delivery: Lead large-scale transformation initiatives across multiple stakeholders, ensuring alignment, momentum, and delivery of business outcomes.
• Innovation & Continuous Improvement: Continuously refine methodologies, frameworks, and playbooks for workforce transformation and AI adoption.

QUALIFICATIONS

• Master’s Degree in Business, Communications, Psychology, Learning, Design, or related field
• Strong experience in change management, transformation, learning, or consulting roles

MANDATORY SKILLS

• Strong experience in organizational change, transformation, or workforce enablement
• Ability to facilitate senior-level workshops and drive strategic discussions
• Exceptional storytelling and communication skills
• Experience designing and delivering learning or adoption programs
• Strong stakeholder management across business and technology teams
• Ability to translate emerging technologies (especially AI) into business value
• High adaptability in fast-paced, ambiguous environments
• Experience in industry, consulting or large-scale enterprise transformation is a plus

Ideal Candidate Profile

• A seasoned professional a technology vertical in a consulting company driving large scale tech transformations & adoption
• Leaders from Professional Services or Customer Success teams in large Enterprise SaaS organizations like Salesforce, Workday, Pluralsight
• Thought leaders from Digital Adoption platform companies.
• AI Adoption or Transformation leaders within large enterprises with proven success in large scale adoption of Copilot or an enterprise SaaS products