Skip to main content
Posted 01 June, 2026

Omni-Channel Journey Specialist

Krishna Jewellers Pearls and Gems Private Limited
Hyderabad, TG, IN Full Time
Reference: 789680656e96e5f3

Job Description

Job Profile 2: Omni-Channel Journey Specialist\n\nTarget: Mid-level professional who understands the omni-channel landscape and can proactively manage the nurturing process.\n\nCompensation: 50,000 / month (CTC: 6.5 Lakhs)\n\nRole Overview:\nWe are seeking an Omni-Channel Journey Specialist who understands the modern digital customer journey. You will intercept inbound leads across multiple digital touchpoints, adapting seamlessly to the customer's communication style. You will take ownership of the middle-of-the-funnel, nurturing inquiries with a personal touch until they are fully primed for our technical closing team.\n\nKey Responsibilities:\n\n* Omni-Channel Engagement: Seamlessly transition between social media DMs, emails, phone calls and video chats to meet the customer exactly where they are.\n\n* Strategic Lead Nurturing: Develop a follow-up cadence.

Share relevant content, answer\nintermediate-level questions, and overcome initial hesitations.\n\n* Lead Qualification: Accurately assess the customer's timeline, budget, and readiness to buy before initiating a handover.\n\n* Frictionless Handovers: Brief the technical sales team comprehensively on the customer's journey, pain points, and preferences to ensure a warm, effective final pitch.\n\n* Process Feedback: Identify common drop-off points in the customer journey and suggest ways to improve our communication strategy.\n\nRequirements:\n* 3 to 5 years of experience in lead nurturing, digital customer success, or inside sales.\n* Strong conceptual understanding of omni-channel retail/sales models.\n* Proven ability to read buying signals and navigate conversations comfortably across various digital and voice channels.\n* Experience using CRM systems to track complex customer journeys.

Apply to this Job

Sign up for Job Alerts

By clicking Create Alert, you agree to the Global Terms of Use Agreement and acknowledge that you have read and understand the Global Privacy Policy.