End User Computing (EUC) Specialist

TCS is Hiring End User Computing (EUC) Specialist.

Location: Kolkata

Experience: 2+

Digital Experience (XEC) Specialist

• SysTrack agent deployment, telemetry, and analytics
• Cognix for Workspace use case implementation
• Experience scoring (device, application, user sentiment)
• Dashboard creation and analytics interpretation
• Automation via SysTrack (scripts, triggers, remediation)

EPOS SME

• GK EPOS solutions
• Windows‑based POS devices
• Store device provisioning and recovery
• EPOS patching and image management
• Peripheral devices (printers, scanners, pin pads)
• Remote and onsite support coordination

Image Management Specialist

• Windows Imaging & OSD: MECM/SCCM task sequences, WIM capture/maintenance, driver catalog management, BIOS/UEFI automation, /Sysprep, BitLocker pre‑provisioning.
• Modern Provisioning: Windows Autopilot, Intune device configuration/compliance, Update Rings (WUfB), policy baselines (ADMX/CSP/OMA‑URI).
• macOS Management: ABM/ADE, VPP, FileVault escrow, PPPC/TCC/system extensions via Jamf/Intune (image‑less baseline build).
• AVD Image Engineering: Azure VM image creation, Azure Image Builder/Packer, FSLogix, profile/container optimizations, MSIX App Attach.

MAC Support Specialist

• macOS administration across multiple versions
• Jamf Pro or Intune macOS (policies, profiles, deployment)
• Mac application packaging:
• macOS patching and OS upgrade management
• Troubleshooting macOS deployment and compliance issues
• Scripting skills (zsh / bash)

Digital Experience (XEC) Specialist

• Windows & macOS EUC environments
• Intune / SCCM ecosystem (integration and data correlation)
• Working knowledge of ITSM tools (ServiceNow preferred)
• ITIL awareness (Incident, Problem, Continual Improvement)
• Experience supporting transformation programs
• Ability to translate technical insights into business outcomes

EPOS SME

• High‑availability retail environments
• Change, release, and testing in trading hours
• ITSM tools (ServiceNow or equivalent)
• ITIL Incident, Problem, Change Management
• Store‑level SLA management
• Experience working in retail trading environments with strict uptime expectations

Image Management Specialist

• Security & Identity: Defender for Endpoint integration, CIS/benchmarks, Conditional Access prerequisites, PKI/SCEP/NDES certificate deployment.
• Automation & Scripting: PowerShell, bash/zsh, Microsoft Graph API, YAML pipelines (Azure DevOps/GitHub Actions), JSON/ARM/Bicep basics.
• Reporting & Telemetry: MECM/Intune reports, Log Analytics/KQL, Power BI dashboards for compliance, performance, and deployment success.
• Process Discipline: ITIL change/release management, documentation/SOPs, audit artifacts.

MAC Support Specialist

• Integration with ITSM tools (ServiceNow preferred)
• ITIL Incident / Change / Problem processes
• Understanding of SLA‑driven operational models
• Experience supporting audit and compliance activities