HR Admin - People Systems Support/HRIS

HR Admin - People Systems Support/HRIS

People Systems

This position will provide Human Resources support services to onshore employees with a high level of

effectiveness, efficiency, and a focus on customer service.This role requires precision, an ownership

mindset, and strong adaptability. The specialist will manage end-to-end support for SuccessFactors

Employee Central (EC) and Learning Management System (LMS) modules, ensuring service excellence,

data integrity, and stakeholder satisfaction. The candidate must be able to adopt in-built processes

quickly and contribute meaningful improvements to existing workflows and plans of work. The

environment is structured, performance-driven, and metrics-focused.

Knowledge & Experience

• Working Experience of 3-4 years for UK, Europe, Australia geographies

• Good knowledge in Workday/SAP-SuccessFactors/Oracle

• Basic knowledge of HR Admin activities

• Should be able to manage and resolve EC and LMS queries end-to-end within defined SLAs

• Should be able to Troubleshoot configuration-related issues within the scope of access

• Handle incidents, service requests, and problem tickets efficiently

• Coordinate with cross-functional teams for queries, escalations and defect resolution

• Support workflow corrections, RBP-related queries, and data validation

• Assist in UAT cycles, release deployments, and enhancement testing

• Maintain accurate documentation, SOPs, and process guides

• Drive continuous improvement initiatives in HR system support operations

• Adopt to existing processes effectively and contribute enhancements aligned with operational

goals

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Formal Education & Certification

• Bachelor / Master’s degree in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

Skill Set

• HRO Experience in Australia

• Basic knowledge of tools like SuccessFactors, Workday

• Ability to Work on a Deadline and handle pressure

• Strong email and voice communication skills

• Strong communication, problem solving and resolution skills.

• Must be able to multi-task, maintain confidentiality, work independently, and have good

organizational skills.

• Must have good experience and exposure in direct or telephonic communication with onshore

clients

Working Conditions

• Occasional extended work hours to meet deadlines.

• Ability to work 24*7 shift timings.

• Ability to deliver effective training sessions.