Posted 02 June, 2026
CLIENT DELIVERY MANAGEMENT SERVICES-SAP ECS
VARITE INDIA PRIVATE LIMITED
Pan India, Karnataka, IN
Full Time
Reference: 26-31668-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Ownership, development, and support of client relationship growth for SAP ECS.
- Receive and communicate customer needs to SAP and act as the escalation point for all ECS engagement-related issues.
- Take full accountability for ECS client engagement and service delivery, supported by various ECS roles and functions as needed.
- Ensure seamless alignment across internal and external stakeholders, including SAP Services, SAP Product Support, ECS Partners, customer System Integrators, and Hosting Partners.
- Provision services for Premium Partner-delivered accounts, requiring technical and project management understanding.
- Proactively position new ECS service offerings, packages, and upsell opportunities through the SAP Sales team.
- Drive cloud transformation initiatives with key client stakeholders to support S/4HANA adoption and cloud standardization.
- Drive Customer Success by ensuring ECS services deliver expected business outcomes.
- Drive Commercial Success by minimizing service credits, identifying improvement opportunities, and supporting upsell initiatives.
- Drive Digital Transformation Success by aligning services with client transformation strategies and goals.
- Focus on sustainable account management, relationship growth, ECS portfolio utilization, and footprint expansion.
- Support SAP Sales teams during pre-sales activities to help develop sustainable customer engagements.
- Provide onsite services at client locations as required (up to 20% travel).
- Manage the complete engagement lifecycle, including onboarding, transition, stabilization, operations, and offboarding.
- Define project, delivery, and service plans while managing stakeholders, governance, reporting, communication, risk mitigation, and escalation processes.
- Ensure operational excellence in contract administration, including profitability reporting, invoicing, credits, and penalties.
- Identify service improvements and delivery opportunities to maximize client value.
- Prepare and facilitate strategic planning workshops focused on S/4HANA transformation initiatives.
- Create and execute the ECS Innovation Agenda for clients.
- Build strong relationships with C-level executives and key stakeholders to increase client engagement.
- Track and report business growth and upsell opportunities throughout the engagement lifecycle.
- Initiate S2D activities, including Engagement Readiness Checks, Project Readiness Checks, and S2D Handover Meetings.
- Plan and coordinate Customer Kick-Off Meetings.
- Conduct customer training on roles and responsibilities through upskilling sessions and recorded training materials.
- Provide support for the HEC Customer Help Portal.
- Initiate and plan customer onboarding activities.
- Support decommissioning activities during project and operational phases.
- Provide business Go-Live support.
- Coordinate and order CQC services.
- Support joint delivery of Single Tenant Edition (STE) environments.
- Support internal and external Disaster Recovery (DR) testing activities.
- Maintain and manage SAM outages.
- Support capacity management planning and execution.
- Conduct Quarterly Business Review (QBR) meetings with customers.
- Lead Customer Operations Review meetings.
- Manage Commercial Change Requests.
- Process SLA credits and related activities.
- Review and interpret customer contracts and service agreements.
- Manage Customer Satisfaction Survey processes.
- Coordinate Risk Letter processes and risk management activities.
- Support contract renewals and renewal management initiatives.
- Follow and support System/Server Decommissioning processes and guides.
- Conduct customer visits and relationship management activities.
- Participate in internal CFU alignment meetings.
- Centralize EMS tasks for HEC-only customers.
- Ensure compliance with Standard Operating Procedures (SOPs) and Work Instructions (WIs).
- 10+ Relevent
- Mini 2 to 4 years' experience in SAP ECS will be good. With client management and stakeholder communication experiences, S/4HANA is a must.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
