Posted 02 June, 2026
Services Technician L2
NR Consulting - India
Remote, Haryana, IN
Full Time
Reference: 26-05704-2220-1
Title: Services Technician L2
Location: Remote
Exp: 2+ years
Job Description:
• 2–4 years of experience in Service Desk, Desktop Support, or Managed Services (MSP) environment
• Hands-on experience with Windows 10/11 support, including OS troubleshooting, user profiles, performance issues, and patch validation
• Hands-on experience with Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications
• Hands-on experience supporting Microsoft 365 Exchange Online, including mail flow troubleshooting, mailbox access and permissions management, and Outlook client integration
• Hands-on experience with Microsoft Entra ID (Azure AD), including identity and access management, authentication issues, and basic SSO troubleshooting
• Hands-on experience with Microsoft Multi-Factor Authentication (MFA), including reset and re-registration processes, new device onboarding, and secure user identity verification
• Hands-on experience with Microsoft Intune, including device enrollment, compliance policies, and application deployment
• Hands-on experience with VPN technologies, including Cisco AnyConnect connectivity and authentication troubleshooting
• Hands-on experience supporting Adobe applications, including installation, licensing, and performance troubleshooting
• Experience using ServiceNow or a similar ITSM platform, including ticket lifecycle management, documentation, and SLA adherence
• Strong troubleshooting and analytical skills, with the ability to perform structured root cause analysis and resolve issues independently
• Strong English language proficiency (mandatory):
o Clear, confident verbal communication with global (primarily US/English-speaking) users
o Strong written communication for ticket updates, knowledge articles, and email interactions
o Ability to explain technical issues in simple, user-friendly language
o Ability to document troubleshooting steps clearly and accurately without heavy supervision
• Ability to work effectively in a fast-paced, SLA-driven, 24x7 support environment
PREFERRED QUALIFICATIONS
• Experience working in an MSP environment supporting global clients
• ITIL Foundation certification (or equivalent practical knowledge)
• Exposure to endpoint security, conditional access policies, and compliance frameworks
• Experience with automation, scripting, or process improvement initiatives
Location: Remote
Exp: 2+ years
Job Description:
• 2–4 years of experience in Service Desk, Desktop Support, or Managed Services (MSP) environment
• Hands-on experience with Windows 10/11 support, including OS troubleshooting, user profiles, performance issues, and patch validation
• Hands-on experience with Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications
• Hands-on experience supporting Microsoft 365 Exchange Online, including mail flow troubleshooting, mailbox access and permissions management, and Outlook client integration
• Hands-on experience with Microsoft Entra ID (Azure AD), including identity and access management, authentication issues, and basic SSO troubleshooting
• Hands-on experience with Microsoft Multi-Factor Authentication (MFA), including reset and re-registration processes, new device onboarding, and secure user identity verification
• Hands-on experience with Microsoft Intune, including device enrollment, compliance policies, and application deployment
• Hands-on experience with VPN technologies, including Cisco AnyConnect connectivity and authentication troubleshooting
• Hands-on experience supporting Adobe applications, including installation, licensing, and performance troubleshooting
• Experience using ServiceNow or a similar ITSM platform, including ticket lifecycle management, documentation, and SLA adherence
• Strong troubleshooting and analytical skills, with the ability to perform structured root cause analysis and resolve issues independently
• Strong English language proficiency (mandatory):
o Clear, confident verbal communication with global (primarily US/English-speaking) users
o Strong written communication for ticket updates, knowledge articles, and email interactions
o Ability to explain technical issues in simple, user-friendly language
o Ability to document troubleshooting steps clearly and accurately without heavy supervision
• Ability to work effectively in a fast-paced, SLA-driven, 24x7 support environment
PREFERRED QUALIFICATIONS
• Experience working in an MSP environment supporting global clients
• ITIL Foundation certification (or equivalent practical knowledge)
• Exposure to endpoint security, conditional access policies, and compliance frameworks
• Experience with automation, scripting, or process improvement initiatives
