Service- Technical Lead

Title: Service- Technical Lead
Location: Remote
Exp: 8-10 years

Job Description:
Required Qualifications & Experience
Experience
• 6–10+ years of experience in IT Service Desk / EUC support, preferably in an MSP environment
• Minimum 2–3 years in a leadership or supervisory role managing L2/L2.5 teams
• Proven experience in global delivery models (24x7 support)
Technical Skills
• Strong hands-on expertise in:
o Windows 10/11 enterprise environments
o Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint)
o Microsoft Entra ID (Azure AD), MFA, identity & access management
o Endpoint management tools (Intune) and remote support technologies
• Working knowledge of:
o ServiceNow ITSM (or similar platforms)
o ITIL-based service management practices