4399560-Lead Assistant Manager

Position Title/Responsibility Level Lead Assistant Manager (B2) Function Non-Finance Operations Reports to Manager Supervises N.A. Permanent/ Temporary Permanent Span of Control 6-8 Location Bangalore, India Basic Function Responsible for overall Operations Management Prepare and present reports on team's performance, including service delivery, TAT and KPIs Strive to exceed SLA parameters Absenteeism, Attrition and Appraisals Management Should be able to manage a team of 6 - 8 team members Essential Functions Manage activities related to PO creation, validation, reporting etc. Handle escalation, meetings and calls with clients and other stakeholders Examine data to detect flux, trends, improvement opportunities and risks Schedule and lead Weekly/ Monthly and Quarterly calls Review SOP and implement process changes Ensure adherence to Compliance and Service levels Perform all other duties as assigned Performance parameters Service level adherence Attrition, Performance and Recognition Feedback and goal setting Primary Internal Interactions Manager and team for daily operations Other internal teams and Departments Primary External Interactions Client and other business area stakeholders Skills Technical Skills Deep understanding of Accounts Payable concepts such as POs, PRs, SKUs, Catalogs, GRNs, Tax, Cash Discounts etc. and its association with downstream and upstream teams Good understanding of basic accounting concepts including accruals, reclass, chart of accounts, cost centers, etc. Microsoft Office suite Good exposures to ERPs Good to have: Exposure to Coupa Process Specific Skills Good knowledge of Accounts Payable functions Experience in preparing and validating reporting Managing process documents Establish and validate controls Soft skills (Desired) Good Communication skill (Client Interaction) Ability to multitask Attention to details Attentive listener Soft Skills (Minimum) Good Communication skill (Client Interaction) Ability to multitask Attention to details Attentive listener Presentation and Facilitation Skills Education Requirements Graduate in Accounting / Commerce with at least 15 years of education Work Experience Requirements Total work experience should be 4 - 6 years in the field of Accounts Payable Annexure: AcknowledgementEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.