BMC helix devloper

Role - BMC helix devloper\nYears of Experience - 5 to 10 years\nLocation - Pune, Noida, Gurugram, Delhi\n\nExpertise in BMC Helix ITSM modules: Incident, Problem, Change, Asset, SLM, and DWP.\nExpertise in BMC Helix Dashboard, DWP Advanced and BMC Helix Innovation studio\nStrong programming skills in java scripts and SQL.\nProven experience with BMC Helix Discovery and service mapping in complex environments.\nDomain Knowledge : Deep understanding of ITIL v4 frameworks and best practices for multi-vendor service delivery.\n\nLead the end-to-end delivery of BMC Helix ITSM solutions, maximizing out-of-the-box (OOTB) capabilities before introducing customizations.\nDevelop custom applications and workflows using BMC Helix Innovation Studio and AR System Developer Studio.\nDesign and maintain robust integrations using REST/SOAP APIs, webhooks, and Atrium Integrator (Pentaho Spoon) to sync data with third-party supplier systems.\nSLA & Multi-Supplier Management\nConfigure complex Service Level Management (SLM) targets that reflect multi-provider dependencies and tiered response times.\nUtilize BMC Helix Multi-Cloud Broker to manage incident brokering and ticket synchronization between internal teams and external service vendors.\nCreate advanced Helix Dashboards to provide real-time visibility into supplier performance and SLA compliance.\nPlatform Administration\nManage the Configuration Management Database (CMDB), ensuring data reconciliation, normalization, and service modeling accurately reflect the multi-supplier landscape.\nOversee user access, Foundation data, and system health across SaaS/Cloud environments (AWS/Azure).\nDrive Agile/DevOps practices, including version control and automated deployments for platform updates\n\nCertifications :\nBMC Certified Professional (BCP) or BMC Certified Expert (BCE) in BMC Helix ITSM.\nExperience with integrations with other application using REST API\nExperience with migrations.\nKnowledge of containerization (Docker, Kubernetes) for on-prem/hybrid deployments.