Program Manager - BPCI II

About The Job:

• Manage the complete lifecycle of software requests — from intake and validation through evaluation, approval, procurement, and closure

• Independently handle complex, high-impact requests including AI tools, competitive analysis use cases, emergency procurement, and appeals
• Identify and eliminate bottlenecks before they become escalations
• Route requests accurately based on governance criteria and organizational policies
• Drive the Software Standards Review Committee
• Schedule, prepare, and facilitate a recurring cross-functional governance committee that reviews and approves software requests at a senior stakeholder level
• Build decision-ready briefing materials for every request presented at the committee
• Coordinate attendance across Legal, Security, Procurement, Engineering, and Business stakeholders
• Send structured meeting notes with decisions, action owners, and next steps within 24 hours of every session
• Track all post-approval actions — vendor onboarding, sourcing requests, license provisioning — to closure

Essential Job Functions:

• Research, Evaluate, and Advise
• Research every software request using internal inventory systems, vendor risk platforms, and prior decision records before taking any action
• Identify existing standards, approved alternatives, prior decisions, and risk flags proactively
• Advise requestors on the right path — direct catalog order, category review, committee escalation, or procurement sourcing — and guide them through it
• Stay current on AI governance frameworks and apply them consistently across all AI-related software requests
• Coordinate Across Teams and Functions
• Act as the single point of contact across Business Units, Legal, Procurement, Security, Finance, and Engineering for all software governance matters
• Manage escalations and exceptions with appropriate urgency and senior stakeholder awareness
• Facilitate expedited approvals for urgent, business-critical requests where standard timelines would cause unacceptable delays
• Coach requestors through compliance requirements, policy boundaries, and alternative tool adoption
• Improve the Process, Track the Numbers
• Track KPIs including request volume, turnaround time, SLA compliance, and backlog aging — and act on them
• Maintain standard operating procedures, process documentation, and audit readiness at all times
• Identify inefficiencies and drive structured improvements — this role has real authority to change how things work
• Support the scaling of intake and governance operations as the organization grows

Qualifications:
Skills

• 5–6 years of experience in Program Management, IT Operations, IT Governance, or a closely related discipline
• Demonstrated ability to manage complex, multi-stakeholder workflows independently — without waiting to be told what to do
• Experience operating in governance or compliance-driven environments where process discipline matters
• Outstanding written and verbal communication in English — you will write professional correspondence and briefing documents every day
• Proven ability to drive cross-functional alignment across Legal, Procurement, Security, Finance, and Engineering
• Strong analytical instincts — you can spot a pattern, build a case from it, and present it to leadership
• High ownership mindset — when something falls through the cracks, you feel it personally
• Proficiency with workflow and ticketing systems (e.g. ServiceNow), Microsoft Office 365, and project management tools
• Preferred
• Prior exposure to Software Asset Management (SAM), IT procurement, or vendor governance
• Familiarity with software licensing models — SaaS, perpetual, freemium, open source — and their enterprise procurement implications
• Knowledge of vendor onboarding and security review processes
• Experience facilitating governance or review committee meetings at a senior stakeholder level
• High visibility across Legal, Procurement, Engineering, and Business leadership from day one
• Real authority to shape and improve a mature governance program — not just execute
• Front-row seat to Adobe's AI adoption and enterprise software strategy as it evolves in real time
• A collaborative, high-trust team that values autonomy, ownership, and continuous improvement
• Education
  • Bachelor’s degree in business, IT, Operations, or related field (or equivalent experience)