Assistant Branch Manager-Inbound-Branch Banking-Service
We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.
About Kotak Mahindra Bank Limited
Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd.
The Bank has four Strategic Business Units - Consumer Banking, Corporate Banking, Commercial Banking and Treasury, which cater to retail and corporate customers across urban and rural India. The premise of Kotak Mahindra Group's business model is concentrated India, diversified financial services. The bold vision that underscores the Group's growth is an inclusive one, with a host of products and services designed to address the needs of the unbanked and insufficiently banked. As on 31st December, 2019, Kotak Mahindra Bank Ltd has a national footprint of 1,539 branches and 2,447 ATMs, and branches in GIFT City and DIFC (Dubai).
We truly believe in providing you Infinite Opportunities to shine and grow in your careers, pursue your passions and live a fulfilling life. If you are ready to imagine your future with us, then apply now!
- Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
- Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
- Authorize and verify system inputs for customer transactions and service requests done by subordinates.
- Manage branch lobby and customer queues to enhance service delivery.
- Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
- Address and resolve customer complaints within defined turnaround times (TAT).
- Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.
