Customer Support Specialist
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in India.
This role is at the heart of a fast-growing fintech environment focused on delivering seamless, real-time support to users across digital channels. You will interact directly with customers through chat and social media, helping them resolve issues quickly and with empathy while ensuring a smooth and positive experience. The position requires strong multitasking abilities, as you will handle multiple platforms simultaneously in a high-volume, fast-paced setting. Beyond customer interactions, you will act as a key voice of the user, contributing insights that help improve products, processes, and overall service quality. You will also collaborate closely with cross-functional teams such as Product, Operations, and Engineering. In addition, the role involves exposure to fraud monitoring, dispute handling, and continuous improvement initiatives within an early-stage, rapidly scaling startup environment.
Accountabilities:
- Respond to customer inquiries via live chat and social media channels with empathy, speed, and accuracy.
- Handle multiple conversations and platforms simultaneously while maintaining service quality.
- Troubleshoot customer issues and provide clear, timely resolutions in a fast-paced environment.
- Monitor transactions and flag suspicious or unusual activities to support fraud prevention efforts.
- Assist in managing chargebacks, disputes, and related customer concerns.
- Collaborate with internal teams including Product, Engineering, Data, and Operations to escalate bugs and improve user experience.
- Contribute insights from customer interactions to help improve processes, tools, and product functionality.
- Maintain high standards of communication, documentation, and customer satisfaction.
Requirements:
- Minimum 1 year of experience in customer service or customer support roles.
- Strong English communication skills (written and verbal) are mandatory.
- Experience handling live chat, social media support, or multi-channel customer interactions is highly preferred.
- Ability to manage high volumes of customer interactions efficiently and professionally.
- Strong problem-solving skills with a focus on fast and effective resolution.
- Comfortable working in a remote, multicultural, and fast-paced startup environment.
- Demonstrated ability to remain calm, empathetic, and solution-oriented in conflict situations.
- Strong organizational skills and attention to detail.
- Availability to work Wednesday to Sunday, 4:30 PM to 12:30 AM IST.
- Must have a personal laptop/PC and a professional USB headset (BYOD setup).
Benefits:
- Competitive salary of 44,000 per month.
- Fully remote work opportunity within India.
- Exposure to a fast-growing fintech startup environment.
- Opportunity to work across customer support, fraud monitoring, and product feedback loops.
- Hands-on experience collaborating with cross-functional global teams.
- Learning and growth opportunities in an early-stage, high-impact organization.
- Dynamic and inclusive work culture focused on innovation and user experience.
