Front Desk Agent
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Front Desk Agent in India.
This role offers the opportunity to deliver a modern, high-quality hospitality experience in a fully remote environment. You will act as the first point of contact for hotel guests, managing check-in interactions through live video while ensuring a smooth, professional, and welcoming experience. The position combines traditional front desk hospitality with advanced digital tools, including hotel property management systems, to support seamless reservation handling. You will work within structured workflows tailored to each property, ensuring accuracy, compliance, and brand consistency. This is a guest-facing role where communication, attention to detail, and calm problem-solving are essential. You will collaborate closely with both hotel operations and internal technical teams to resolve issues and improve processes. The environment is fast-paced, service-driven, and focused on elevating the guest journey through technology.
Accountabilities:
- Manage guest check-ins via live video, including greeting guests, verifying identity, confirming reservation details, and completing structured check-in workflows.
- Use hotel Property Management Systems (PMS) such as Opera Cloud, SkyTouch, and others to locate reservations, process authorizations, and issue keys.
- Deliver a warm, professional, and hospitality-driven communication style while assisting guests with arrival-related questions and basic information.
- Follow property-specific procedures with strict adherence to operational standards and compliance requirements.
- Escalate guest issues, technical challenges, and operational exceptions to the appropriate on-site or internal teams.
- Identify and report safety concerns, fraud risks, or unusual situations in accordance with protocols.
- Accurately document guest interactions, issues, and resolutions within internal systems.
- Provide feedback to product and engineering teams to help improve workflows and user experience.
Requirements:
- 1-3+ years of experience in hospitality roles such as front desk, guest services, reservations, or similar customer-facing positions.
- Hands-on experience with hotel PMS platforms (Opera Cloud, Cloudbeds, SkyTouch, or similar) strongly preferred.
- Proven ability to manage guest check-ins and reservation-related workflows with accuracy and efficiency.
- Strong verbal communication skills with a warm, clear, and professional on-camera presence.
- Ability to remain calm and solution-oriented during live guest interactions.
- High reliability, punctuality, and ability to work independently in a structured environment.
- Comfortable working remotely with a stable internet connection and a quiet, professional workspace.
Benefits:
- Competitive compensation aligned with hospitality and customer support standards
- Fully remote work setup with structured workflows and training support
- Monthly company-wide "Canary Days" to encourage rest and work-life balance
- Self Improvement Club with personal development budgets
- Professional development support for cross-functional learning opportunities
- Travel reimbursement for visits to company offices in New York, San Francisco, or Dallas
- Personal travel credit for stays at partner hotels
- Inclusive and diverse work environment with equal opportunity practices
