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Posted 03 June, 2026

Agentic AI Engineer

ExlService Holdings, Inc.
Pune, Maharashtra, India Full Time
Reference: 218_689623_14947

We are looking for an Agentic AI Engineer to design, build, execute, test, and orchestrate autonomous AI agent systems that operate across complex, multi-step workflows. You will work at the intersection of large language models, tool-use frameworks, and enterprise data pipelines to deliver reliable, production-grade agentic solutions.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.
  • Minimum 4 years of AI engineering experience, with at least 3 years focused on LLM/agent systems in production.
  • Hands-on experience designing agentic architectures: ReAct, plan-and-execute, reflection loops, tool-use patterns.
  • Proficiency in Python; experience with at least one agent framework (LangChain/LangGraph, AutoGen, CrewAI, Semantic Kernel, or equivalent).
  • Strong understanding of prompt engineering, context window management, and structured output extraction.
  • Experience building and testing tool-use integrations: REST APIs, code interpreters, vector databases, SQL executors.
  • Familiarity with evaluation frameworks for LLM outputs (RAGAS, custom eval harnesses, LLM-as-judge patterns).
  • Understanding of agent safety concerns: prompt injection, tool misuse, hallucination detection, and mitigation strategies.
  • Experience with cloud infrastructure (AWS/GCP/Azure) and containerization (Docker, Kubernetes).
  • Experience with MLOps, AIOps tooling (MLflow, Weights & Biases, experiment tracking).

Strong experience designing and building memory and caching layers for agentic AI systems, including conversational memory, semantic retrieval, context optimization, and token cost reduction strategies for scalable production deployments

  • Design and implement agentic AI systems (single and multi-agent) with tool use, memory, and fallback mechanisms.
  • Build production-grade agents using frameworks like LangGraph, AutoGen, CrewAI, or custom LLM orchestration layers.
  • Implement agent reasoning loops including planning, tool selection, execution, observation, and re-planning with safety guardrails.
  • Develop prompt and context engineering strategies for reliable, grounded LLM outputs.
  • Design agent orchestration workflows include task routing, parallel execution, state management, retries, and human-in-the-loop escalation.
  • Build evaluation frameworks for LLMs and agents including automated testing, adversarial testing, and performance benchmarking.
  • Implement retrieval and grounding using vector databases, embeddings, and knowledge graphs for contextual accuracy.
  • Ensure observability of agent systems by tracing LLM calls, tool usage, and decision paths using monitoring tools.
  • Apply security and governance controls including prompt injection defense, access control, and safe tool execution.
  • Optimize agent systems for latency, cost, and scalability in production environments.
  • Build CI/CD pipelines for agent workflows including versioning, testing, and controlled deployments.
  • Integrate agents with enterprise systems and APIs to automate end-to-end business workflows.
  • Design feedback loops using production traces and evaluation signals to continuously improve agent performance.
  • Experience with Model Context Protocol (MCP) systems to design database connections, integrate APIs, and enable secure tool orchestration for AI agents.
  • Hands-on experience in fine-tuning LLMs for domain-specific applications using LoRA, PEFT, QLoRA, RLHF, instruction tuning, and other parameter-efficient adaptation techniques.
  • Stay current with emerging agentic AI frameworks, research, and best practices for production deployment.

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