Posted 03 June, 2026
Salesforce Marketing Cloud Next with Agentforce
ExlService Holdings, Inc.
Gurugram, Haryana, India
Full Time
Reference: 218_689623_14823
Role Name - Salesforce Marketing Cloud with Agentforce
Band - C1
Location - Gurgaon
Key Responsibilities
- Lead the design and implementation of B2B Marketing Use Cases around Customer Journey Optimization
- Collaborate with clients and stakeholders to translate business requirements into scalable technical solutions
- Drive marketing transformation initiatives using Salesforce Marketing Cloud and related tools
- Lead and mentor a team of 1-2 developers and consultants
- Design and implement customer segmentation strategies and targeted marketing campaigns
- Ensure best practices in solution design, data management, and system integration
- Provide technical leadership across Salesforce Einstein and Agentforce capabilities
Must-Have Skills & Experience
- 5-8 years of industry experience with strong hands-on expertise in Salesforce Marketing technologies
- Certified in Salesforce Marketing Cloud and Data Cloud (Data 360)
- Proven experience in a client-facing role working with multiple stakeholders
- Demonstrated leadership experience managing a team of at least 2 members
- Advanced working knowledge of Salesforce Marketing Cloud (Marketing Cloud Next or Advanced)
- Strong expertise in Salesforce Einstein and Saleforce Agentforce
- Solid understanding of marketing domain, preferably in a B2B environment
- Experience in customer segmentation and campaign design
- Experience with Automation Builder, Contact Builder, Data Views
- Experience with Salesforce Data Cloud (Data 360)
- Strong data modeling skills and proficiency in SQL
Nice-to-Have Skills
- Experience with Marketing Cloud Personalization, Pages, and Email personalization, Journey Builer, SSJS and Amp script
- 5-8 years of industry experience with strong hands-on expertise in Salesforce Marketing technologies
- Certified in Salesforce Marketing Cloud and Data Cloud (Data 360)
- Proven experience in a client-facing role working with multiple stakeholders
- Demonstrated leadership experience managing a team of at least 2 members
- Advanced working knowledge of Salesforce Marketing Cloud (Marketing Cloud Next or Advanced)
- Strong expertise in Salesforce Einstein and Saleforce Agentforce
- Solid understanding of marketing domain, preferably in a B2B environment
- Experience in customer segmentation and campaign design
- Experience with Automation Builder, Contact Builder, Data Views
- Experience with Salesforce Data Cloud (Data 360)
- Strong data modeling skills and proficiency in SQL
- Lead the design and implementation of B2B Marketing Use Cases around Customer Journey Optimization
- Collaborate with clients and stakeholders to translate business requirements into scalable technical solutions
- Drive marketing transformation initiatives using Salesforce Marketing Cloud and related tools
- Lead and mentor a team of 1-2 developers and consultants
- Design and implement customer segmentation strategies and targeted marketing campaigns
- Ensure best practices in solution design, data management, and system integration
- Provide technical leadership across Salesforce Einstein and Agentforce capabilities
