TechOps-SD-aATP-Senior

SAP SD Senior TechOps (Application Management) Consultant

The Opportunity

We are looking for an SAP SD Senior Consultant to join the EY GDS Team. As an SAP SD Manager, you will play a pivotal role in enhancing our sales and distribution processes. Your primary responsibilities will include managing the SAP SD module, overseeing the order-to-cash cycle and ensuring seamless integration with other SAP components. You will lead initiatives to optimize processes using ECC6.0, SAP SD OTC and SAP Advanced Availability to Promise (AATP), while also implementing SAP Global Trade Services (GTS) for compliance and efficiency.

To succeed in this role, you should possess a strong understanding of SAP SD functionalities, excellent problem-solving skills and the ability to work collaboratively with cross-functional teams. A minimum of a bachelor's degree in a related field is required, along with relevant SAP certifications. Join us in fostering an inclusive environment that values innovation and employee wellbeing.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelor's degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 3+ Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client
• Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.
• Integration knowledge of SD and Vistex.
• Extensive knowledge of aATP (Advanced Available-to-Promise)
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onsite model.
• Defect resolution and defect analysis related to SD.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you'll also have:

• Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities
• SAP Certification in SAP SD
• Core SD Expertise: Deep understanding of Order Management, Pricing, Contracts, and Logistics Execution.
• aATP Expertise: Proven experience in configuring S/4HANA aATP functionality.
• Integration Knowledge: Strong knowledge of integration points with PP/MRP, IBP/APO, and Transportation Management (TM).

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD and aATP solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

What working at EY offers:

At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies - and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you