ServiceNow CSM Integrations Consultant

Technical skills: ServiceNow CSM Integrations Consultant
Service Portal and SPM
Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules
Customize forms, fields, UI policies, business rules, and client/server scripts
Develop and support Flow Designer workflows, subflows, and actions to automate business processes
Implements and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management
Configure and customize Customer Service Management (CSM) capabilities such as cases, service portals, and omnichannel experiences
Work closely with stakeholders to gather requirements and translate them into technical solutions
Develop and maintain JavaScript-based scripting (Client Scripts, Business Rules, Script Includes)
Ensure performance optimization, error handling, and secure coding best practices
Troubleshoot and resolve complex platform issues
Design and implement integrations using REST/SOAP APIs, IntegrationHub, and MID Servers
Integrate ServiceNow with third party systems and enterprise applications
Ensure data consistency, error handling, and monitoring for integrations
Ensure performance optimization, error handling, and secure coding best practices
ServiceNow Certified System Administrator (CSA)