Title: Sr Service Technician L2.5+ Leaning L3
Location: Remote
Exp: 5+ years
Job Description:
Experience
• 5+ years of experience in IT Service Desk or End User Support roles
• Demonstrated experience at L2 / L2.5 level, with L3 leaning responsibilities
• Experience in managed services or large enterprise environments strongly preferred
Certifications (Preferred)
• ITIL Foundation
• Microsoft certifications (e.g., MS 900, MD 102, or equivalent)
• CompTIA A+, Network+, or similar
