CIS_ Service Mapping BA-INDIA
JD name |
Service Mapping BA |
Date Of Requisition |
1st Nov 2025 |
ECMS REQ ID/ Unique ID |
RKCISTYT121 |
PU |
CISEMEANGE |
Project Manager |
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Delivery SPOC |
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Number of Openings |
1 |
Country |
India |
Detailed JD (Roles and Responsibilities) |
Role Overview: |
Collaborate with stakeholders to understand business requirements and translate them into technical solutions. | |
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Key Responsibilities: | |
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Lead and execute the implementation of ServiceNow SAM and HAM modules.+B14:B20B10B14:B23B14:B21B14:B22 | |
Conduct workshops to gather business requirements and translate them into technical specifications. | |
Configure and customize SAM/HAM workflows, policies, and lifecycle processes. | |
Integrate SAM/HAM with CMDB, Discovery, Procurement, and third-party tools (e.g., SCCM, JAMF, Flexera). | |
Develop and maintain asset normalization, reconciliation, and license compliance rules. | |
Support data migration, cleansing, and enrichment activities for asset records. | |
Create reports and dashboards for asset tracking, software compliance, and optimization. | |
Provide knowledge transfer and training to client teams on SAM/HAM usage and best practices. | |
Collaborate with ServiceNow architects and developers to ensure alignment with platform standards. | |
Stay current with ServiceNow releases and ITAM trends to recommend improvements. | |
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Required Skills & Experience: | |
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5+ years of experience in IT Asset Management with at least 2 full-cycle implementations of ServiceNow SAM and/or HAM. | |
Strong understanding of ITIL and ITAM lifecycle processes. | |
Hands-on experience with ServiceNow platform configuration, scripting (JavaScript), and integrations. | |
Familiarity with software license models (per user, per device, subscription, etc.) and compliance frameworks. | |
Experience with ServiceNow Discovery, CMDB, and integration with external asset sources. | |
Excellent communication, documentation, and stakeholder management skills. | |
ServiceNow Certified Implementation Specialist – ITAM / SAM (preferred). | |
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Nice to Have: | |
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Experience with Agile delivery methodologies. | |
Exposure to vendor management and contract management processes. | |
Knowledge of ServiceNow Performance Analytics and Reporting. | |
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Total Experience |
8+ years of exp. |
Relevant Experience |
7+ years of exp. |
Mandatory skills |
ServiceNow ITSM |
Desired skills |
ServiceNow Development |
Domain (Industry) |
Automobile |
Work Location |
India offshore |
Background check (Before onboarding / After onboarding) |
After onboarding |
BGV Vendor |
Any vendor is fine |
Mode of Interview- Telephonic/Face to Face/Video Interview |
Video |
WFO / WFH / Hybrid |
Hybrid |
Shift Details (Time) |
12 to 9pm |
Client BTP / SHTP (onsite) |
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Vendor Rate in currency of Work Location |
18K INR per day |
Client |
