Senior Officer - Human Resource

• Manage the complete onboarding lifecycle, from document collection to account activation.
• Ensure all onboarding activities comply with internal policies, regulatory standards, and KYC/AML guidelines.
• Review and verify client/customer documentation for accuracy, completeness, and authenticity.
• Coordinate with internal stakeholders such as Sales, Compliance, Operations, and IT teams to facilitate smooth onboarding.
• Act as a single point of contact for clients/customers during the onboarding process.
• Identify process gaps and recommend improvements to enhance efficiency and customer experience.
• Maintain proper records and documentation in line with audit and compliance requirements.
• Handle onboarding escalations and provide timely resolution.
• Prepare and maintain MIS reports and onboarding status updates for management.

Ensure adherence to service level agreements (SLAs) and turnaround times.