Work Location- Noida & Chandigarh\nShift - Rotational Shift in EST (Only Night shifts)\n\nPosition Summary\nWe are looking for a proactive AI Automation Engineer with a strong foundation in scripting,\nDevOps, and workflow automation. The ideal candidate will work on executing, maintaining, and\noptimizing AI-driven automation workflows to improve operational efficiency across MSP\nenvironments.\n\nKey Responsibilities\nExecute and manage pre-built automation workflows (ticket triage, user provisioning, reporting, etc.)\nDevelop and troubleshoot scripts using Python and PowerShell\nLeverage automation and AI tools like Power Automate, Zapier, ChatGPT, Copilot, Claude, N8N, and Rewst\nCollaborate with Service Delivery and Automation teams to identify and implement automation opportunities\nDocument workflows for clarity, scalability, and repeatability\nMonitor automation performance and ensure quality, optimization, and compliance\n\nQualifications\nBachelor’s degree\n1+ years of experience in DevOps, scripting, or workflow automation\nProficiency in Python and PowerShell\nStrong understanding of REST APIs, webhooks, and JSON\nExperience with predictive lead scoring (Marketing Hub Enterprise feature).\nStrong understanding of REST APIs, webhooks, and JSON\nBasic knowledge of SQL and NoSQL databases\nUnderstanding of LLMs, prompts, and Generative AI concepts\nStrong problem-solving skills with ability to debug end-to-end automation workflows\nStrong problem-solving skills with ability to debug end-to-end automation workflows\n\nNice to have\n• Experience with Vector Embeddings and RAG setups\n• Familiarity with MSP tools like PSA, RMM, and CRM systems\n• Exposure to AI agent development\n\nOur Culture and You\nWhat does the day in a life look like for the AI Automation Engineer?\nYou work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success.
There are no office politics and no competing agendas. We work hard and have fun while dreaming big. Our employees have indicated that with IT By Design & Build IT, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.\n\nWhy work with us – IT BY DESIGN\nIT By Design is a leading provider of comprehensive IT solutions, specializing in managed services,\ncloud solutions, cybersecurity, and more.
Headquartered in the US with global teams\nin the Philippines and India, we focus on innovation, collaboration, and customer-centricity. We\nare dedicated to empowering businesses with cutting-edge technology solutions. Creating a team\nof life-long learners and with an employee-first approach, we offer a dynamic and collaborative\nwork atmosphere which fosters a big, small company feel.
We place emphasis\non building meaningful relationships leading to a people/community-focused environment. And\nthrough our dedication to our clients, there is a huge value in adding to others’ lives.\n\nOur Core Values\nHumility: We approach every interaction with openness and respect, valuing the perspectives of others.\nAccountability: We take ownership of our actions and outcomes, ensuring reliability and trustworthiness in all that we do.\nPositivity: We maintain an optimistic and enthusiastic attitude, inspiring others and fostering a supportive work environment.\nPassion: We are deeply committed to our work, driven by a genuine enthusiasm for making a difference and delivering exceptional results.\nYour community: We prioritize the well-being and success of our community, contributing positively to the lives of those around us.
