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Posted 04 June, 2026

UC Migration Engineer

TekVizion
Chennai, TN, IN Full Time
Reference: 089109eff4be6ed7

Job Description

Job Title: Unified Communications (UC) Migration Engineer\nLocation: Chennai\nExperience: 3+ years in Unified Communications (UC) with hands-on experience in migrating workloads from on-premises, legacy UC systems or carrier grade communication platforms to Cloud based UCaaS and CCaaS solutions\nJob Overview:\nWe are looking for an experienced UC Migration Engineer to plan, implement and transition voice and unified communication systems from premise based or hosted solutions to cloud based UC and CC Platforms. The ideal candidate will have expertise migrating systems such as Cisco UCM, Mitel MiVoice, Avaya Aura or Cisco Broadworks to UCaaS platforms such as Cisco Webex, RingCentral, Microsoft Teams or other industry-leading solutions.\nKey Responsibilities:\nEvaluate existing voice infrastructure, develop new solutions and create detailed migration plans and procedures\nConfigure new UCaaS or CCaaS solutions to enable services, license assignments including access controls within the migration scope\nMigrate users, profiles, collaboration features (voice, video, messaging, conferencing), and associated services between source systems and target UCaaS environments\nPerform network readiness assessments to ensure support for new UC/CC system and recommend required upgrades\nConfigure IVRs, call queues, call routing, agent setups including admin and supervisor roles\nMigrate supported devices or provision new devices. The devices can include supported desk phones, conference room endpoints, and soft clients\nExecute bulk migration jobs using automation tools and scripts, ensuring efficient and low-impact transitions\nCollaborate with customer technical teams to coordinate migration steps, clarify technical requirements, and troubleshoot technical issues related to voice quality, connectivity, and functionality during and after the migration. Document encountered issues, and resolutions.\nDeliver accurate, timely progress updates and status reports throughout project execution.

Clearly communicate migration milestones, encountered issues, and provided resolutions to both technical and non-technical stakeholders.\nParticipate in User Acceptance Testing, Go-Live activities and production cutovers, validating users, features, services, and endpoint readiness post-migration\nProvide change management and post-migration support to ensure smooth transition\n\nRequired Skills & Qualifications:\nDeep understanding of VoIP, SIP, PBXs and UCaas/CCaaS platforms\nStrong technical knowledge working with On-Premises Voice, UC & CC systems from Cisco, Avaya, Mitel, Communication Platforms like Cisco Broadworks, Metaswitch, and Cloud based UCaaS/CCaaS solutions from Cisco Webex, Microsoft Teams and RingCentral\nSetting up and managing devices and software, such as Session Border Controllers (SBCs), to connect the UCaaS/CCaaS platform with other services.\nHands-on expertise creating user profiles, device provisioning, registration and firmware management for a UC/CCand UCaaS/CCaaS environments\nExperience provisioning, migrating, and troubleshooting UC users, collaboration services, with major UCaaS vendors\nExperience migrating contact centre environments, including agent/queue setup, workflow migration, reporting, and 3rd party integrations\nDemonstrated scripting and automation skills using PowerShell, Python, REST APIs for user, device, and agent provisioning/migration\nStrong analytical, problem solving and communication skills. Articulate user/service migration status, troubleshoot technical issues and resolutions to stakeholders.\nStrong documentation skills for procedures, challenges, and resolutions.\nPreferred Certifications:\nMicrosoft Certified: Teams Voice Engineer Associate\nCisco Certified Specialist – Collaboration\nContact centre platform specialist certifications (Genesys, Avaya, Cisco)\nWhy Join Us?\nOpportunity to work on complex migration projects using the latest tools and technologies.\nWork alongside a highly skilled, collaborative engineering team focused on technical excellence.\nOpportunity to contribute to automation and cloud migration initiatives\nCompetitive salary, flexible work environment, and career growth opportunities.

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