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Posted 04 June, 2026

Service Desk Analyst

HTC Global Services
Chennai, TN, IN Full Time
Reference: 8f5f5ae3590d74eb

Job Description

HTC – A brief profile\nEstablished in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc.

offers ConnectIT, our Global Delivery Methodology that enables the seamless delivery of outsourced IT services. HTC has global delivery centers across the globe.\n\nAbout the Job\nWe are seeking a Service Desk Analyst with good communication and good experience in ticketing system (ServiceNow).\n\nSkill Requirements:\n2–5 years of experience in an IT support/help desk environment.\nExcellent communication skills (English)\nExperience in Windows OS, MS Office Suite, email clients, printers, and networking fundamentals.\nExcellent troubleshooting and problem-solving abilities.\nAbility to multitask and handle a high volume of support requests.\nProvide excellent customer service and maintain a high level of user satisfaction.\nAssist in identifying recurring issues and contribute to knowledge base updates.\nLog, categorize, and prioritize incidents and service requests in the ITSM tools.

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