Posted 04 June, 2026
AM Training
TP
Kolkata, WB, IN
Full Time
Reference: ee5b6ef21855ecb9
Job Description
- Designs training & test modules based on process training programs.
- Conduct new hire Process training and assessments.
- Coach and mentor agents to improve spoken English, grammar, pronunciation, fluency and soft skills.
- Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
- Conducts interviews & coordinates with HR for recruiting trainers / trainees.
- Ensure 100percent adherence on client driven SOP & BEST T&D compliance.
- Manage a team of trainers and prepare them through TTT/ Platform skills certification.
- Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
- Coordinates with all stakeholders to ensure New Hire training process runs effectively.
- Prepare and attend all business / client reviews& work on the action plans to improve business performance.
- Understanding of root cause analysis & reasons to better performance.
- Interacts with IT team for creation and deletion of Ids for new team members.
- Process Excellence and Process Improvement Initiatives.
- Engaging Communication.
- Coaches & Develops Others.
- Support and monitor new trainees during the OJT (On the Job Training) period.
