Operations Manager

TCS hiring for Hub Operation Manager @ Dimapur / Solapur location\n\nRole : Hub Operation Manager\n\nLocation : Solapur / WB 1 (Kolkata)/ Kanpur\n\nExp : 5-10 Yrs\n\nNote: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.\n\nKey responsibilities may include:\n\n:\n\n- Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.\n- Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.\n- Troubleshooting technical issues during exams and coordinating with IT support if needed.\n- Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.\n- Monitoring exam center compliance with security protocols and regulations.\n- Managing vendor relationships related to exam center operations (catering, security, etc.):\n- Training, and supervising exam center staff to ensure high-quality service delivery.\n- Performance evaluation and development of the exam center team\n- Reporting and Analysis:\n- Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.\n- Identifying areas for improvement and implementing necessary adjustments to optimize operations\n- Client/TC management Coordination:\n- Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.\n- Addressing client concerns and providing timely updates on exam center operations\n- Approaching new clients for capacity addition\n\nRequired Skills:\n\n- Strong organizational and planning skills to manage multiple tasks simultaneously\n- Excellent communication and interpersonal skills to interact with candidates, staff, and clients\n- Problem-solving abilities to address unexpected issues during exams\n- Technical proficiency to operate exam delivery systems and basic troubleshooting\n- Leadership qualities to motivate and manage a team\n\nThanks & Regards,\n\nHR TAG