AWS Connect Engineer / Amazon Connect Consultant

TCS Hiring !!!!AWS Connect VIRTUAL DRIVE 03 JUNE 2026\n\nRole: AWS Connect Engineer / Amazon Connect Consultan\ntExperience Range: 6 to 8 Year\nsAmazon Connect, AWS Lambda, Amazon DynamoDB, Amazon Lex, Amazon Cloud Watch, Amazon S3, REST APIs, Python, Node.j\n\nLocation : Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata\n\nNOTE: If the skills/profile matches and interested, please reply to this email by attaching your latest updated CV and with below few detai\n\nls:\nN\name:Contact Num\nber:Email\nID:Highest Qualification in: (Eg. B.Tech/B.E./M.Tech/MCA/M.Sc./MS/BCA/B.Sc./Etc.)\nCurrent Organization N ame:\nTotal IT Experienc e-6 to 8yrs\nLOCATION TCS - Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata\nCurrent CTC\nExpected\nNotice period:\n\nWhether worked with TCS -\n\nY/N\n5–8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud‑native solu\ntionsHands‑on experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business\nhoursStrong experience in building serverless integrations using AWS Lambda (Python / Nod\ne.js)Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration\ndataHands‑on exposure to Amazon Lex for IVR automation and self-‑service chatbot implementa\ntionsExperience integrating Amazon Connect with CRM systems and third‑party APIs using REST ser\nvicesGood understanding of call recording, callbacks, holiday routing, failover, and high‑availability de\nsignsWorking knowledge of AWS CloudWatch for monitoring, logging, troubleshooting, and performance optimiz\nationExperience supporting multi‑channel contact centre solutions (voice, chat, t\nasks)Functional knowledge of Telecom / Contact Centre operations and customer experience plat\nformsExperience working in Agile / Scrum delivery m\nodelsStrong analytical, communication, documentation, and problem‑solving s\nkillsDesign, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating sche\ndulesImplement skill‑based and dynamic routing logic using AWS Lambda and Dyn\namoDBDevelop and integrate Amazon Lex bots for IVR automation and self-‑service capabil\nitiesIntegrate Amazon Connect with CRM platforms, enterprise systems, and third‑party\nAPIsConfigure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resil\nienceMonitor, analysed, and optimize contact centre health and performance using AWS Cloud\nWatchSupport and maintain multi‑channel contact centre capabilities including voice, chat, and\ntasksCollaborate with cloud architects, DevOps, telecom, and application teams to deliver high‑quality solu\ntionsParticipate in Agile ceremonies including sprint planning, reviews, and retrospec\ntivesProvide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations\n\nteams