Database Support Engineer

Experience- 7+ Years\nLocation- Pune/ Bangalore/ Hyderabad/ Chennai/ Kolkata\nNP- Immediate joiners only\nSkills- Application Support, Production L2 Support, SQL, Dot Net with AI\n\nJob Description\n\nWe are seeking an experienced Application Support Analyst to work under banking domain. The ideal candidate will have strong technical expertise in SQL, PL/SQL, Oracle, VB.Net, Powershell scripting , combined with proven experience in managing application stability, incident resolution, and stakeholder communication.\nThis role involves direct interaction with business users, operations, and technical teams to ensure critical banking applications run seamlessly, issues are resolved promptly, and service levels are consistently met.\nResponsibilities\nProvide L2/L3 application support for critical banking applications, ensuring high availability and stability.\nTroubleshoot, diagnose, and resolve incidents within agreed SLAs using SQL, PL/SQL, and Oracle skills.\nPerform root cause analysis (RCA) for recurring issues and drive permanent fixes.\nSupport deployment activities, configuration changes, and environment validations in coordination with development and infrastructure teams.\nLiaise with business stakeholders to understand issues, provide updates, and manage expectations.\nWork with vendor/third-party teams where required to ensure smooth service delivery.\nCreate and maintain knowledge base articles, SOPs, and technical documentation.\nEnsure compliance with ITIL processes (Incident, Problem, and Change Management).\nParticipate in periodic DR drills, system upgrades, and release validations.\nIdentify automation opportunities to improve support efficiency.\nQualifications\nRequired Skills & Experience\n5+ years of experience in Application Support roles, preferably within the banking/financial services domain .\nStrong hands-on skills in SQL, PL/SQL, and Oracle Database (query optimization, troubleshooting).\nExposure to Windows environments, middleware tools and scripting will be a plus.\nGood knowledge of ITIL framework.\nProven ability to manage production incidents and drive root cause analysis.\nStrong communication and stakeholder management skills, with experience working directly at client sites.\nAbility to work independently as well as in a team-oriented environment.\nNice to Have\nKnowledge of banking products and operations (retail, payments, treasury,).\nExperience with automation tools or monitoring platforms.\nITILv4 certification