Service Desk QA 06th June 26 Walkin Bengaluru

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.\nWhat we are looking for\nRole: Service Desk QA\nExperience Range: 4 to 10 Years\nWalkin Location: Bengaluru\nInterview Date: 06th June 26 (09:00 AM to 12:00 PM)\nInterview Venue: TCS Think Campus B4, Electronic City Phase 2, Bengaluru, Karnataka, 560100\nMust Have:\nStrong analytical, communication, and presentation skills; precise written documentation\nExperience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness\nAbility to identify/diagnose issues, categorize/record deviations, and advise on corrective actions\nProblem-solving with coaching mindset; collaborate with Lead for upskilling and productivity\nTime management; multi-tasking; work with minimum supervision and quick learning skills\nInterpersonal and negotiation skills for calibrationand stakeholder consensus Technical and system expertise (networking, active directory, DNS)\nProblem-solving and troubleshooting abilities\nTime management\nTeamwork and collaboration\nIdentify and diagnose issues and problems\nCategorize and record reported queries and provide solutions\nSupport problem identification\nAdvise users on appropriate course of action\nMonitor issues from start to resolution\nEscalate, if needed, unresolved problems to a higher level of support\nExcellent written verbal and presentation skills.\nGrooming team members to influence upskilling and productivity.\nGood to Have:\nWell organized with ability to multi-task and work with minimum supervision with quick learning skills.\nStrong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues\nDesigned or operated a QA framework (scorecards, rubrics, sampling plans, calibration sessions)\nExperience with LMS, train-the-trainer, onboarding bootcamps, and refresher programs\nEssential:\nScorecards, sampling, calibrations, and periodic reporting.\nAbility to Lead\nAbility to upskill and track learning progress of team\nAbility to attend / present weekly, monthly reports to clients\nConvert QA findings into coaching plans, run bootcamps, refreshers, and certify readiness.\nMinimum Qualification:\n15 years of full-time education\nMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)