Operations - Operations Processor 3 - Contingent

Role: Junior Operations Processor (Banking Operations)

Location: Hyderabad

Job Description:

Overall Details:

This process is responsible for the investigation of payment inquiries from global clients (internal/external) that arise due to incorrect SWIFT/Telex/FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.

It also covers multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments, etc.

The team member will be responsible for research, investigation, and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.

Investigation types range from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex, or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc.; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or canceled payments; will all form part of the day-to-day activities of the Team member.

When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.

Pool/Queue Assignment:

Cross skilled to more than 1 pool

• High Volume Low Risk (Unable to Apply Pool)
• Debit Authorization Pool
• Amendment
• Cancellation (MCAN)
• Cover Payments
• Return of Funds
• Control Function
• Urgent Mailbox

Qualifications:

• Bachelor's degree holder, preferably in a business course
• Over 2 years of experience in banking operations (Commercial Banking or CIB)
• Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
• Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTRACS system is an advantage
• Good verbal and written communication skills
• Good investigation and problem-solving skills
• Organizational and detail-oriented skills
• Sound risk management mindset and good understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turnaround time
• Ability to work in a changing and fast-paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multitask
  
  Thanks & Regards,
  Sindhu M
  Sr. Technical – Recruiter
  Cyber Park, 76-77, 1st Floor, Doddathogur Village, E-City, Phase-1, Hosur Main Road, Bangalore-560100
  E-mail: [email protected]
  Website: www.artechinfo.in