Posted 04 June, 2026
AVP - Underwriting & Policy Admin
ExlService Holdings, Inc.
Noida, Uttar Pradesh, India
Full Time
Reference: 218_689623_8713
- Manage the Operational Delivery, lead an underwriting team of 200-250 people
- Map peer levels across client organization and establish peer level relationships within the client organization
- Establishing operational performance goals
- Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
- Put control measures in place to ensure adherence to budget and cost control
- This role will be focused primarily on the U.S. P&C insurance markets with an emphasis on Commercial/Specialty lines.
- Minimum qualification - Graduate
- Prior experience in managing large teams in underwriting support and operations
- Prior experience in managing P&C insurance clients
- Excellent communication skills both verbal and written
- Hands-on knowledge of MS Office
- Managing an underwriting portfolio for a major EXL insurance underwriting account.
- Lead day-to-day operations and client relationship
- Identify, and sometimes lead, Value generation, Innovation and enhancement projects within Data, Tech, AI
- Ensure consistent service delivery in a consultative and solutions-based capacity
- Should have the ability to preempt potential issues and take proactive measures to address them
- Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner.
- Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs
- Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery
- Provide guidance, supervision and review the operational teams to ensure that job responsibilities are met and are in line with Client's and EXL's goals and objectives
- Develop and manage strong independent relationships with clients at senior positions
- Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output
- Lead and coach the team to recruit and retain high caliber staff
- Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process
- Ensure optimal deployment of resources to achieve business goals
