3780016-Assistant Manager

Key Responsibilities: Collaborate with clients and internal teams to identify and define high-impact AI use cases (e.g., NLP for customer service, GenAI copilots, predictive analytics, intelligent automation). Translate business needs into functional requirements, process flows, user stories, and acceptance criteria. Partner with data science and engineering teams to embed business logic into model development and deployment. Support solution design, proof-of-concept development, and delivery sprints using Agile/Scrum methodologies. Prepare business cases and define KPIs to measure AI model effectiveness and business impact. Facilitate UAT sessions, capture feedback, and coordinate change requests or enhancements. Maintain clear and structured documentation throughout the project lifecycle using Jira, Confluence, or internal tools.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.