Process Associate - Insurance Customer Service (Back Office)

Job Description: Position Title/Responsibility Level: Executive / Senior Executive - Operations

Function: Property & Casualty (P&C US) Insurance - Operations

Location: Noida, India

Area of Function: Back Office

Essential Functions:
Knowledge of Property & Casualty Insurance (US P&C) is mandatory
Preference if have personal lines policy processing knowledge
Ensure adherence to process guidelines as per agreed quality standard on all SOPs
Ensure that the assigned targets are achieved as per agreed SLA
Ensure adherence to Company Policies and Procedures
Proficient in understanding and validating the insurance related documents
Should be flexible to work in a 24/7 environment

Skills:
Technical Skills
High level computer proficiency
Typing speed of 30 WPM with 90% accuracy

Analytical Skills
Able to make decisions following the process guidelines
Judgment based processing while following the procedures

Process Specific Skills
Strong knowledge of Property & Casualty Insurance domain

Soft skills (Desired)
Proficient in judgment based processing
Proficient in English communication

Soft Skills (Minimum)
Good communication skills (writing and verbal)
Good comprehension skills
Candidate should prepare written communication using correct vocabulary (appropriate sentence structure, proper grammar, spelling, punctuation, paragraph size etc.)

Education Requirements
Bachelor's degree in any stream with relevant experience.

Work Experience Requirements
Total work experience should be a minimum of 1+ years in Property & Casualty Insurance

Other Requirements
Willing to join ASAP

Bachelor's degree in any stream with relevant experience

Strong knowledge of Property & Casualty Insurance domain