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Posted 04 June, 2026

Pre-Sales Manager

ExlService Holdings, Inc.
Bengaluru, Karnataka, India Full Time
Reference: 218_689623_9093

Responsibilities:

  1. Technical Expertise:
    • Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities.
    • Stay current with industry trends, emerging technologies, and competitor offerings.
  2. Customer Engagement:
    • Engage with prospective clients to understand their technical requirements and business challenges.
    • Conduct needs assessments and provide tailored technical solutions.
  3. Solution Demonstrations:
    • Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
    • Customize demonstrations to align with the specific needs and use cases of potential customers.
  4. Collaboration with Sales:
    • Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies.
    • Assist in the preparation of technical proposals, RFP responses, and other sales materials.
  5. Technical Presentations:
    • Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.
    • Address technical inquiries and concerns during the sales process.
  6. Proof of Concept (PoC):
    • Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.
  7. Customer Relationship Building:
    • Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:

  1. Bachelor's degree in a technical field
  2. Proven experience in a technical pre-sales or similar role in the technology industry.
  3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services].
  4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  5. Ability to work collaboratively in a team environment and interface effectively with internal teams.

Qualifications:

  1. Bachelor's degree in a technical field
  2. Proven experience in a technical pre-sales or similar role in the technology industry.
  3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services].
  4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  5. Ability to work collaboratively in a team environment and interface effectively with internal teams.

Responsibilities:

  1. Technical Expertise:
    • Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities.
    • Stay current with industry trends, emerging technologies, and competitor offerings.
  2. Customer Engagement:
    • Engage with prospective clients to understand their technical requirements and business challenges.
    • Conduct needs assessments and provide tailored technical solutions.
  3. Solution Demonstrations:
    • Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
    • Customize demonstrations to align with the specific needs and use cases of potential customers.
  4. Collaboration with Sales:
    • Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies.
    • Assist in the preparation of technical proposals, RFP responses, and other sales materials.
  5. Technical Presentations:
    • Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.
    • Address technical inquiries and concerns during the sales process.
  6. Proof of Concept (PoC):
    • Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.
  7. Customer Relationship Building:
    • Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.

Qualifications:

  1. Bachelor's degree in a technical field
  2. Proven experience in a technical pre-sales or similar role in the technology industry.
  3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to the company's products/services].
  4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  5. Ability to work collaboratively in a team environment and interface effectively with internal teams.

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