4400170-Assistant Manager

Performance management for the team, query management from the onshore counterparts and clients, design training plan for the new joinees and timely review on the process knowledge secured by the new joinees, manage escalations from both internal and external stakeholders, conduct one-on-one meeting sessions with the DR's (direct reportees) and provide timely feedback, provide process related updates to the team members, active participation on client calls. Knowledge of HRO ( Onboarding /Employee Life Cycle) Should have the experience on reporting Good email etiquettes, good communication skills, stakeholder management and interaction, good presentation skills Seamless provision of services to the business Provision of a quality and responsive service Effective maintenance of master people data Ensure all deliverables are accurate and up to date Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders Delivery of reports in timely mannerEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.