Posted 04 June, 2026
Platform Technology - Sr Analyst
ExlService Holdings, Inc.
Noida, Uttar Pradesh, India
Full Time
Reference: 218_689623_10535
Essential Functions
- Able to answer calls and understand user requirement to provide a good customer service over phone
- Reset and/or unlock users' AD Account / Password.
- Assist in troubleshooting VPN connectivity and certificate related issues.
- Ability to operate at all levels within the organization and cross functionally within multiple client organizations
- Ability to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and network
- Acknowledge, resolve and/or escalates issues in a timely fashion
- Strictly adhere to defined SLAs
- Understand business requirements for customer base and be able to translate them into technical requirements
- Ensure the highest levels of customer satisfaction
- Specific areas of responsibilities include Self driven towards evaluating advanced technologies & recommending the right solutions
Should complete at least 24-month in current Role with 3.5 Above rating for last 2 consecutive year. Should be ITIL Certified.Certifications in ITIL / Microsoft
- Basic understanding of network technology
- Batch Job management experience
- Application/Report Administration
- Working knowledge of industry standard ticketing tools
- MS-Office
- User Management through Microsoft Active Directory
- Able to answer calls and understand user requirement to provide a good customer service over phone
- Reset and/or unlock users' AD Account / Password.
- Assist in troubleshooting VPN connectivity and certificate related issues.
- Ability to operate at all levels within the organization and cross functionally within multiple client organizations
- Ability to troubleshoot issues that may cross functional area boundaries, i.e. database, storage, system, and network
- Acknowledge, resolve and/or escalates issues in a timely fashion
- Strictly adhere to defined SLAs
- Understand business requirements for customer base and be able to translate them into technical requirements
- Ensure the highest levels of customer satisfaction
- Specific areas of responsibilities include Self driven towards evaluating advanced technologies & recommending the right solutions
