IT Manager - India

Roles and Responsibilities:

• Lead IT infrastructure operations including End User Computing, servers, networking, and IT Helpdesk across the region.
• Drive adoption of AI tools (Microsoft Copilot, Claude, NotebookLM, etc.) and automation initiatives to streamline IT and business operations.
• Manage and optimize ITSM platform (ServiceNow) to ensure SLA-driven, high-quality IT service delivery.
• Monitor, track, and drive strategic IT initiatives and update project status to senior business leaders.
• Develop and publish IT performance reports, dashboards, and KPIs for leadership visibility.
• Implement and enforce data security, network security, and Disaster Recovery (DR) policies across the region.
• Manage relationships with IT vendors, including contract negotiations, SLA monitoring, and performance reviews.
• Lead, mentor, and develop local IT teams to build regional capability and self-sufficiency.
• Collaborate with business leaders and stakeholders across India and the Middle East to identify gaps in processes and propose technology-driven improvements.
• Present business cases and IT roadmaps to senior leaders and steering committees for approvals.
• Work with internal and external auditors on compliance requirements related to IT and business processes.
• Support ERP transformation initiatives and participate in IT budgeting.
• Travel to offices across India and the Middle East as required.

Candidate Requirements:

Overall Experience:

• 12+ years of relevant experience in IT management and leadership roles.
• Strong knowledge of IT Infrastructure, End User Computing, Networking, and Applications.
• Hands-on experience with AI tools, Automation, Helpdesk, and ITSM (ServiceNow).
• Strong exposure to working with senior business leaders and presenting business cases and status updates.
• Good people/team management experience.
• Strong understanding of data security, DR, network security, and vendor management.
• Good understanding of business processes in manufacturing environments.

Required Skills:

• Strong communication skills with demonstrated ability to interact with business leaders across India and Middle East.
• Experience in leading and mentoring IT teams.
• Expertise in IT budgeting and cost management.
• Solid project management experience with ability to drive cross-functional IT initiatives.

Good to Have:

• Exposure to ERP systems (SAP, Navision / Business Central, Oracle, etc.).
• Knowledge of web or application development processes.
• Exposure to order management, supply chain, or manufacturing processes and technology systems.
• Relevant certifications such as ITIL, PMP, CISM, or Microsoft certifications.