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Job Description |
Job Description:
Administer and maintain Atlassian environments (Jira Software, Confluence, Jira Service Management), including user permissions, workflows, automation rules, schemes, and plug-ins
- Partner with business stakeholders to gather requirements, build scalable solutions, and implement process improvements across teams like IT, HR, and Finance
- Lead platform upgrades, performance tuning, and routine maintenance, ensuring high availability and adherence to security and compliance standards
- Support integrations between Atlassian tools and external platforms (e.g., Slack, Workvivo, GitHub, Okta)
- Develop and maintain technical documentation and training materials for end-users and administrators
- Triage and resolve incidents, bugs, and service requests, acting as the primary subject matter expert for Atlassian issues
- Implement governance standards, enforce best practices, and help drive adoption of consistent workflows and usage patterns
- Contribute to long-term strategy for platform maturity, automation, and enhanced reporting/analytics
Required Skills
- 5+ years of hands-on experience administering Atlassian tools (Jira Software, Confluence, Jira Service Management) in an enterprise environment
- Strong knowledge of Jira administration custom workflows, fields, permission schemes, automation, and project configurations
- Experience with scripting and automation (e.g., Groovy, ScriptRunner, Automation for Jira, REST APIs)
- Familiarity with ITSM/ITIL practices and Service Desk operations
- Solid communication skills and ability to translate business requirements into technical solutions
Preferred Skills
- Atlassian certification (e.g., ACP-100, ACP-400)
- Experience with cloud and data center deployments, and Cloud migrations
- Experience with add-ons and applications like X-Ray, Script runner, Tempo, and EazyBi
- Familiarity with CI/CD, DevOps, and SDLC tools
- Understanding of Agile and Scrum methodologies
Exposure to AI implementations
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