Number of Openings* |
1 |
Approved ECMS RQ# * |
534206 – HRSD Business Analyst |
Duration of contract* |
6 months |
Total Yrs. of Experience* |
CWK BSA based in India with 8–10 years of experience, who is flexible to provide good overlap with US business hours |
Relevant Yrs. of experience* |
8 – 10 years |
Detailed JD *(Roles and Responsibilities) |
- 8-10 years of hands-on experience as a Business Systems Analyst / Product Analyst, preferably focused on ServiceNow.
- Strong understanding of ServiceNow core modules and custom application development.
- Proven experience gathering business requirements and translating them into functional specifications.
- Experience working in Agile/Scrum environments.
- Excellent analytical, problem-solving, and communication skills.
- Ability to independently drive meetings with business and technical stakeholders.
- Prior experience working with US-based teams; must be flexible for meetings during US hours (minimum 4 hours overlap with PST).
- Proficiency with ServiceNow reporting, workflows, and integrations is a plus.
- Strong documentation skills (BRDs, User Stories, Acceptance Criteria, Process Flows).
- Familiarity with ServiceNow scripting (Client Scripts, Business Rules) is a bonus.
|
Mandatory skills* |
- Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
- Collaborate with Product Owners, Architects, Developers and QAs to translate requirements into user stories and functional specifications.
- Support ServiceNow modules including (but not limited to) Incident Management, Change Management, Service Catalog, Knowledge Management, and Case Management.
- Act as a liaison between the business users and the technical team to ensure successful solution delivery.
- Work closely with stakeholders based in the US, ensuring at least 4 hours of working overlap to facilitate meetings, requirement gathering sessions, and sprint planning.
- Participate in UAT (User Acceptance Testing), develop test cases, and validate solutions before deployment.
- Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
- Prepare documentation, process flows, and training materials as needed.
- Provide regular status updates to leadership and project teams.
|
Desired skills* |
Good exposure of ServiceNow as BSA , preferably in HR domain
|
Domain* |
Good exposure of ServiceNow as BSA , preferably in HR domain
- ServiceNow Certified System Administrator (CSA) certification..
- ServiceNow HRSD certification
|
|
Approx. vendor billing rate* (INR/Month)
Excluding service tax
|
15K INR per day |
Work Location* |
Offshore India |
|
Background check process to be followed: *
Before onboarding / After onboarding: *
BGV Agency: *
|
Pre-Onboarding |
Mode of Interview: Telephonic/Face to Face/Skype Interview* |
Hybrid |
