Program Manager

Job Title: Program Manager\nExperience: 3 - 6 years\nSalary: 35K - 45K (Max. Budget)\nLocation: Coimbatore, Tamil Nadu, India\n\nJob Overview:\nBooktara.com is looking for a mid-level Program Manager to manage and coordinate SaaS product and\nbusiness programs from planning to execution. The ideal candidate should have hands-on experience working with SaaS-based products, strong coordination skills, excellent communication, and the ability to work closely with cross-functional teams to ensure timely delivery of project goals.\n\nKey Responsibilities:\n Own and manage program execution for Booktara.com, ensuring project milestones, timelines, and\ndeliverables are clearly tracked and completed on time.\n Coordinate with product, technology, marketing, sales, support, and leadership teams to align priorities and remove blockers.\n Bring hands-on SaaS experience to support product planning, customer journey improvements,\nsubscription workflows, onboarding, retention, and operational execution.\n Create, maintain, and update project plans, task trackers, status reports, dashboards, and documentation\nfor management review.\n Conduct regular follow-ups with internal teams to ensure assigned tasks are progressing as planned.\n Identify risks, delays, dependencies, and process gaps early, and report them to management with clear\naction plans.\n Support coordination between management and department heads for business growth initiatives, product\nenhancements, marketing campaigns, and customer experience improvements.\n Prepare weekly and monthly progress reports covering completed tasks, pending tasks, key risks, and\nupcoming priorities.\n Ensure structured communication across teams, including meeting notes, action items, reminders, and\ntimely escalation of critical issues.\n Help improve internal workflows, SOPs, and program management processes for better productivity and\naccountability.\n\nRequired Skills & Experience:\n Mid-level experience in program management, project coordination, SaaS operations, product operations,\nor a similar role.\n Must have hands-on experience or strong working knowledge of SaaS business/product workflows.\n Strong understanding of task ownership, milestone tracking, stakeholder coordination, and reporting.\n Excellent written and verbal communication skills in English; Tamil communication is an added advantage.\n Ability to multitask, prioritize work, document tasks clearly, and follow up until completion.\n Experience using tools such as Google Workspace, Excel/Sheets, project trackers, CRM tools, helpdesk\ntools, or project management platforms is preferred.\n Strong problem-solving mindset with the ability to work independently and coordinate with multiple teams.