AI/Agile Project Manager

Externally, the role also is the project management lead for Forward Deployed Engineering engagements, serving as the trusted delivery partner to clients while demonstrating practical AI fluency.\n\nFull and final accountability is to serve as the single delivery authority for FDE and AI‑DLC adoption, ensuring client outcomes, compliance, and human oversight of agent work.\n\nSummary\nResponsible\nLead adoption of the AI Development Lifecycle and HITL delivery, drive end‑to‑end delivery for Forward Deployed Engineering engagements, and develop governance, playbooks, and tooling to ensure scalable, auditable human oversight of agent‑augmented work\nAccountable\nDrive client delivery outcomes, compliance and auditability, and the integrity of human oversight and governance for agent‑contributed work across FDE engagements and internal teams.\nConsultative Management and Oversight\nCoach HITL leads and stakeholders, develop playbooks and governance artifacts, align cross‑functional engagement models, and translate delivery metrics into actionable guidance to scale repeatable, auditable hybrid human‑agent delivery.\n\nQuantitative Measurements\nSuccess Criteria for FDE engagements\nCSAT for Product and Engineering\nAudit pass rate/compliance score\nTime to Restore Service (MTTR)\nCSAT on FDE engagements\nLead Time from Idea to Delivery\n\nCore Management Responsibilities – Across All Service Lines\nStrategic direction — set vision and roadmap for AI‑DLC and HITL adoption across teams and client engagements.\nClient relationship ownership — act as the delivery authority for FDE engagements; define success in client terms and manage expectations.\nOutcomes accountability — own and track client outcomes from embedded delivery.\nGovernance & policy — define and enforce HITL governance, review standards, audit cadence, and compliance requirements.\nPeople leadership & coaching — mentor engineers, product owners, and cross‑functional stakeholders on hybrid delivery practices and responsible AI use.\nStakeholder alignment — coordinate with Sales, Client Success, Security, and Finance to align delivery with commercial and risk objectives.\nPerformance measurement — set KPI framework (DORA/SPACE adapted for HITL), establish targets, and translate metrics into executive narratives.\nVendor & partner oversight — set briefs, success metrics, and quality standards for external partners and managed services.\n\nCore Operational Responsibilities\nProgram delivery management — plan, prioritize, and oversee end‑to‑end delivery across teams, managing scope, schedule, risks, and dependencies.\nDaily HITL operations management — define agent task parameters, review agent outputs, and maintain human review gates and audit trails.\nTooling ownership — administer Jira and Confluence configurations, automation rules, templates, and data hygiene to reflect HITL workflows.\nPlaybooks & runbooks — create and maintain playbooks, onboarding guides, prompt patterns, and reusable templates for hybrid teams.\nQuality assurance & incident response — monitor change failure rate, MTTR, and remediation actions; ensure human oversight on agent‑contributed work.\nAutomation & scale — design and implement automation to reduce manual review where safe, and scale repeatable delivery motions.\nReporting & dashboards — produce weekly/monthly dashboards (deployments, lead time, human review pass rate, audit status) for teams and leadership.\nAudit & compliance execution — run audits, document findings, and implement remediation to maintain traceability and regulatory readiness.\n\nKey Performance Indicators\nDeployment Frequency — number of production deployments per period (DORA).\nLead Time for Changes — median time from commit to production (DORA).\nChange Failure Rate — % of deployments causing incidents or rollbacks (DORA).\nTime to Restore Service (MTTR) — median time to recover from incidents (DORA).\nCustomer / Team Satisfaction — NPS or CSAT for clients; team satisfaction for Product and Development (SPACE).\nHuman Review Pass Rate — % of agent‑contributed outputs accepted without rework after human review.\nAutomation Coverage — % of validation/review steps automated vs manual.\nAudit / Compliance Pass Rate — % of audits passed or compliance checklist score.\nJira/Confluence Data Hygiene — % of tickets with required fields; % of stale tickets closed.\nOperational Efficiency — reduction in manual review cycles; % improvement in lead time or MTTR over baseline.\n\nQualifications & Experience (Required):\n5+ years of Agile project or program management experience within a software development organization.\nProven experience coaching and leading teams through process or structural transitions.\nDaily practical fluency with LLM tools (Claude, Gemini, ChatGPT, or equivalent) and ability to teach others.\nHands‑on Jira administration: workflows, automation, dashboards, advanced roadmaps.\nConfluence administration: space architecture, templates, permissions, and content governance.\nWorking knowledge of DORA metrics and the SPACE framework and experience operationalizing outcomes‑based KPIs.\nTrack record managing client‑facing engagements with fixed or constrained delivery parameters (FDE or embedded delivery experience).\nComfort with HITL models and environments where AI agents contribute under human oversight.\nStrong facilitation, communication, and stakeholder management skills.\n\nPreferred (Nice-to-Haves):\nExposure to AI‑DLC, HITL, or agentic development frameworks\nExperience with Forward Deployed Engineering or embedded client delivery\nAdvanced Agile certifications (SAFe Agilist, CSP, ICP‑ACC, or equivalent)\nPMP or PRINCE2 certification\nFamiliarity with engineering intelligence platforms (Jellyfish, LinearB, Waydev)\nExposure to audit methodologies or delivery standards (CMMI, ISO)\nExperience in regulated industries (insurance, financial services)\nHands‑on experience with GitHub/GitLab or complementary developer tooling\nBackground working with managed services or external delivery partners\nPractical experience in prompt engineering and LLM workflow design\n\nRole Context\nLevel: Professional\nDecisions: Owns global delivery approach, governance standards, tooling configuration, client escalation resolution, and FDE engagement design\nTravel: Minimum\nLocation: Remote\n\nPatra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.